Troubleshooting Common Tech Problems

We've compiled a few of the most common tech problems when working from home, and offer some solutions to help conquer your computer and get back to the grind.

How to Solve Wi-Fi Connectivity Issues

The first line of defence is to make sure your hardware is in tiptop shape, and that you're giving your Wi-Fi connection all the help you can. If your machine is a PC, try using Windows 10’s Network Reset feature. It is designed to help with connectivity issues, and after you’ve used it, be sure to reset your computer and reconnect for improved connections.

You can also consider investing in a Wi-Fi range extender. Although it won't necessarily increase your speed, it will strengthen the signal within your house, ensuring you're getting a fighting chance no matter where you are.

When it comes right down to speed, there is little you can do, short of calling your service provider to see if they have faster options. If you're in dire straights, you can also use your smartphone as a Wi-Fi network if you have a strong cellular connection, but do so judiciously as it does eat into your data. 

Keeping Information Secure

If working from home has you concerned about the transmission of sensitive documents and information, use a VPN (Virtual Private Network). This allows you to connect to another network privately and can encrypt your information to increase security and safeguard against hackers.

Clean Up Your Computer (and Workspace!) Regularly

Just like your office, keeping your computer clean helps everything run smoother. On the outside, keep your touchpad or trackpad clean! Use a damp cloth to keep it free of debris or food so that your mouse pointer can move properly. On the inside, remove junk files and scan every 3 to 6 months. This can help ensure the best performance from your machine.

Less Apps is Better

Keep things simple when it comes to connecting. Make sure you remove or uninstall any apps that are taking up space, but that you’re not using. Anything above and beyond that is unnecessary and is apt to cause more tech issues and a slow computer.  Improve Function by Using Apps in their Simplest Form

Common problems in using collaboration apps (like Zoom, Microsoft Teams or Google Meet) are often found during video conferencing. Sometimes the picture and audio lag or don't sync, which creates a choppy experience for all involved. To give yourself a bit more bandwidth, try turning the video function of your video conferencing app off. You will lose your visual, but you'll likely be able to hear and be heard more clearly. 

Turn It Off and Turn It on Again

When you’re having issues, try restarting your machine. It sounds simple, but it can work. How? resetting it helps remove all of the temporary stored data and gives your software a fresh start. Also, consider turning your computer off when you’re not using it. You don’t have to, but it does give your hardware (fans, etc.) a rest.

Try Remote Tech Support

Tried it all and still need help? If you need support navigating how to set up a new machine, installing software, troubleshooting common tech problems like syncing your devices or sending files, you can turn to the Tech Services team at Staples Solutionshop. Available for remote support, the tech agents are on-call from 8 a.m. to 11 p.m. EST every day and are just a phone call away from a stress-free workday.

By Staples Canada

May 12, 2020