Shipping Services
Flexibility
Ship, drop off or pick up your packages at your convenience and according to your schedule.
Security
Discover the peace-of-mind that comes with sending and receiving your packages from a secured retail location.
Convenience
We’re dedicated to providing maximum accessibility with 300+ locations to serve you, open 7 days/week.
Choice
Satisfy your every timing and budgeting requirement using FedEx, Purolator, Xpresspost™ Envelopes, or regular Mail.
FedEx Shipping Services
Ship to family, friends and business associates to more than 220 countries and territories or have your deliveries held for pickup at a safe and secure Staples location. Find the right solution to fit any need, budget, or schedule - convenience is just around the corner.
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Purolator Shipping Services
Purolator offers a variety of options for time-sensitive deliveries and ships to over 210 countries. Choose the service that makes the most sense for your business.
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Xpresspost™ Envelopes
These pre-paid envelopes are great for sending letters and documents across Canada. They’re easy to use, trackable and postage is included. Buy them now – use when you need them.
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Postage Stamps
Sending mail within Canada, to the U.S. and internationally? Staples is an authorized Canada Post postage stamp retailer. Send mail anywhere and stay in touch with loved ones.
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Frequently Asked Questions
How can I track the status of my package?
Staples will provide you with a tracking number so you can easily track the status of your packages – from your desktop, laptop or mobile device.
To track a FedEx shipment, visit fedex.caTo track a Purolator shipment, visit purolator.com To track an Xpresspost shipment, visit canadapost.ca
How do I return a shipment that was delivered by FedEx or Purolator?
You can drop off pre-labelled return shipments at any Staples location across Canada. If you already have a return label, bring it with you, or create and print a shipping label online using your credit card or account prior to arriving at the store.
Do I have to pay a fee or surcharge when I drop-off or pick-up my packages at Staples?
There is no fee or surcharge for dropping off or redirecting your packages for pick-up at Staples.
Do you provide packaging and shipping supplies?
Yes, FedEx and Purolator branded packaging is available at no extra charge for Express shipments. We also have a variety of other packaging solutions available for purchase at every Staples location across Canada. From bubble mailers and wrap, to boxes of various sizes – we have many options available.
How large/heavy can a courier shipment be?
FedEx Express & FedEx Ground Canada/ International:
Maximum dimensions of a parcel 48” x 25” x 25” / 122 cm x 63.5 cm x 63.5 cm
Maximum weight of a parcel: 55 lbs / 25 kg
Purolator Express, within Canada:
Maximum length of a parcel 96” / 243 cm
Maximum weight of a parcel 150 lbs / 68 kg
Purolator Ground, within Canada:
Maximum length of a parcel 120” / 304 cm
Maximum weight of a parcel 150 lbs / 68 kg
Purolator U.S./International:
Maximum length of a parcel 108” / 274 cm
Maximum weight of a parcel 150 lbs / 68 kg
Can I ship or drop off items identified as dangerous goods at a Staples location?
Staples locations do not accept dangerous goods. To ship these items, please visit a FedEx or Purolator Ship Centre.
What can’t I ship?
We will not transport any article that is prohibited by law. For a full list of prohibited articles, please refer to:
FedEx Express Terms and ConditionsFedEx Ground Terms and Conditions Purolator Terms and Conditions
What is required to pick up my FedEx package?
You will need to bring a government-issued photo identification that includes the recipient’s address along with your FedEx® tracking number. For details, please visit fedex.ca/ID.
How long will you hold my FedEx packages for pickup?
Your packages will be held for up to five business days before being returned to the nearest FedEx facility. To track the status of your package, please visit fedex.ca/track. For additional assistance, please visit fedex.ca/contact or call 1.800.GoFedEx 1.800.463.3339
Who can I contact if I have questions or concerns regarding my shipments?
For package-related or location-specific questions or concerns, please contact:
FedEx: 1.800.GoFedEx 1.800.463.3339Purolator: 1-888-SHIP-123 (1-888-744-7123) Canada Post: 1-866-607-6301