Frequently Asked Questions
How can I track the status of my package?
Staples will provide you with a tracking number so you can easily track the status of your packages – from your desktop, laptop or mobile device.
To track a FedEx shipment, visit fedex.caTo track a Purolator shipment, visit purolator.comTo track a DHL shipment, visit dhl.com To track an Xpresspost shipment, visit canadapost.ca
How do I return a shipment that was delivered by FedEx, DHL or Purolator?
You can drop off pre-labelled return shipments at any Staples location across Canada. If you already have a return label, bring it with you, or create and print a shipping label online using your credit card or account prior to arriving at the store.
*DHL shipping services available at select Staples locations across Canada.
Do I have to pay a fee or surcharge when I drop-off or pick-up my packages at Staples?
There is no fee or surcharge for dropping off or redirecting your packages for pick-up at Staples.
Do you provide packaging and shipping supplies?
Yes, FedEx,DHL and Purolator branded packaging is available at no extra charge for Express shipments. We also have a variety of other packaging solutions available for purchase at every Staples location across Canada. From bubble mailers and wrap, to boxes of various sizes – we have many options available.
How large/heavy can a courier shipment be?
FedEx Express & FedEx Ground Canada/ International:
Maximum dimensions of a parcel 48” x 25” x 25” / 122 cm x 63.5 cm x 63.5 cm
Maximum weight of a parcel: 55 lbs / 25 kg
Purolator Express & Purolator Ground, Canada/ International
Maximum length of a parcel 48” / 122 cm
Maximum weight of a parcel 50 lbs / 23 kg
DHL U.S./International
Maximum length of a parcel 28” / 71 cm
Maximum weight of a parcel 67 lbs / 30 kg
Can I ship or drop off items identified as dangerous goods at a Staples location?
Staples locations do not accept dangerous goods. To ship these items, please visit a FedEx, Purolator or DHL Ship Centre. Ship Centre.
What can’t I ship?
We will not transport any article that is prohibited by law. For a full list of prohibited articles, please refer to:
FedEx Express Terms and ConditionsFedEx Ground Terms and Conditions Purolator Terms and Conditions DHL Terms and Conditions
What is required to pick up my FedEx or DHL package?
You will need to bring a government-issued photo identification that includes the recipient’s address along with your FedEx® tracking number. For details, please visit fedex.ca/ID.
How long will you hold my FedEx packages for pickup?
Your packages will be held for up to five business days before being returned to the nearest FedEx facility. To track the status of your package, please visit fedex.ca/track. For additional assistance, please visit fedex.ca/contact or call 1.800.GoFedEx 1.800.463.3339
To track the status of your DHL package please visit dhl.com or call 1-855-DHL-SHIP (1-855-345-7447)
Who can I contact if I have questions or concerns regarding my shipments?
For package-related or location-specific questions or concerns, please contact:
FedEx: 1.800.GoFedEx 1.800.463.3339Purolator: 1-888-SHIP-123 (1-888-744-7123)
DHL : 1-855-DHL-SHIP (1-855-345-7447) Canada Post: 1-866-607-6301