Shipping Services - 5 Feb

Shipping Services

Shipping Services

Whether you’re sending critical documents across town or a package around the world, we offer shipping services to meet all of your needs.

Ship with confidence – within Canada, throughout the U.S. and internationally – using our wide range of shipping services.

Shipping Services

Whether you’re sending critical documents across town or a package around the world, we offer shipping services to meet all of your needs.

Ship with confidence – within Canada, throughout the U.S. and internationally – using our wide range of shipping services.

Flexibility

Ship, drop off or pick up your packages at your convenience and according to your schedule.

Security

Discover the peace-of-mind that comes with sending and receiving your packages from a secured retail location.

Convenience

We’re dedicated to providing maximum accessibility with 300+ locations to serve you, open 7 days/week.

Choice

Satisfy your every timing and budgeting requirement using FedEx, Purolator, DHL, Xpresspost™ Envelopes, or regular Mail.

Your one-stop shop for all your moving day essentials.
Count on Staples for everything you need to make
your big move-in day a breeze.

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SS-Shipping services - FeDeX

SS shipping Services - Purolator Logo

SS Shipping Services DHL

SS Shipping Services - Xpresspost Logo

SS Shipping Services - Canada Post

 

FedEx Shipping Services

Ship to family, friends and business associates to more than 220 countries and territories or have your deliveries held for pickup at a safe and secure Staples location. Find the right solution to fit any need, budget, or schedule - convenience is just around the corner.



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SS Shipping Services - FeDex logo - column banner

Purolator Shipping Services -Solutionshop

Purolator Shipping Services

Purolator offers a variety of options for time-sensitive deliveries and ships to over 210 countries. Choose the service that makes the most sense for your business.



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DHL Shipping Services

DHL connects people in over 220 countries and territories worldwide. Driven by the power of more than 380,000 employees, we deliver integrated services and tailored solutions for managing and transporting letters, goods and information. DHL is as innovative as a start-up, with the power of an international organization that promises to bring joy and prosperity to the people we serve – everywhere, every day. Excellence. Simply Delivered.

*Available at select Staples locations across Canada.

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DHL Solutionshop

Xpresspost™ Envelopes

Xpresspost™ Envelopes

These pre-paid envelopes are great for sending letters and documents across Canada. They’re easy to use, trackable and postage is included. Buy them now – use when you need them.



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Postage Stamps

Sending mail within Canada, to the U.S. and internationally? Staples is an authorized Canada Post postage stamp retailer. Send mail anywhere and stay in touch with loved ones.



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Postage Stamps

 

How can I track the status of my package?

Staples will provide you with a tracking number so you can easily track the status of your packages – from your desktop, laptop or mobile device.

To track a FedEx shipment, visit fedex.ca
To track a Purolator shipment, visit purolator.com
To track a DHL shipment, visit dhl.com
To track an Xpresspost shipment, visit canadapost.ca

How do I return a shipment that was delivered by FedEx, DHL or Purolator?

You can drop off pre-labelled return shipments at any Staples location across Canada. If you already have a return label, bring it with you, or create and print a shipping label online using your credit card or account prior to arriving at the store.

*DHL shipping services available at select Staples locations across Canada.

Do I have to pay a fee or surcharge when I drop-off or pick-up my packages at Staples?

There is no fee or surcharge for dropping off or redirecting your packages for pick-up at Staples.

Do you provide packaging and shipping supplies?

Yes, FedEx,DHL and Purolator branded packaging is available at no extra charge for Express shipments. We also have a variety of other packaging solutions available for purchase at every Staples location across Canada. From bubble mailers and wrap, to boxes of various sizes – we have many options available.

How large/heavy can a courier shipment be?


FedEx Express & FedEx Ground Canada/ International:
Maximum dimensions of a parcel 48” x 25” x 25” / 122 cm x 63.5 cm x 63.5 cm
Maximum weight of a parcel: 55 lbs / 25 kg

Purolator Express & Purolator Ground, Canada/ International
Maximum length of a parcel 48” / 122 cm
Maximum weight of a parcel 50 lbs / 23 kg

DHL U.S./International
Maximum length of a parcel 28” / 71 cm
Maximum weight of a parcel 67 lbs / 30 kg

Can I ship or drop off items identified as dangerous goods at a Staples location?

Staples locations do not accept dangerous goods. To ship these items, please visit a FedEx, Purolator or DHL Ship Centre. Ship Centre.

What can’t I ship?

We will not transport any article that is prohibited by law. For a full list of prohibited articles, please refer to:

FedEx Express Terms and Conditions
FedEx Ground Terms and Conditions
Purolator Terms and Conditions
DHL Terms and Conditions

What is required to pick up my FedEx or DHL package?

You will need to bring a government-issued photo identification that includes the recipient’s address along with your FedEx® tracking number. For details, please visit fedex.ca/ID.

How long will you hold my FedEx packages for pickup?

Your packages will be held for up to five business days before being returned to the nearest FedEx facility. To track the status of your package, please visit fedex.ca/track. For additional assistance, please visit fedex.ca/contact or call 1.800.GoFedEx 1.800.463.3339

To track the status of your DHL package please visit dhl.com or call 1-855-DHL-SHIP (1-855-345-7447)

Who can I contact if I have questions or concerns regarding my shipments?

For package-related or location-specific questions or concerns, please contact:

FedEx: 1.800.GoFedEx 1.800.463.3339
Purolator: 1-888-SHIP-123 (1-888-744-7123)

DHL : 1-855-DHL-SHIP (1-855-345-7447)
Canada Post: 1-866-607-6301