Processing means we’ve received your order and are in the process of filling it.
Shipped means we’ve filled this portion of your order. It’s on the delivery truck and will be delivered soon.
Item(s) Not Available means this portion of your order was not filled. A Customer Service Representative from Staples will be contacting you with more details.
Cancelled means the order was cancelled by either the customer or by Staples. A Customer Service Representative from Staples will be contacting you with more details.
Shipping from Store means your order is being filled and shipped from a local Staples retail store in your geographic area.
If you’ve already placed an order with us, please call us at 877-360-8500 right away. We may be able to reschedule your order for a different delivery day that’s more convenient for you.
If you’d like the driver to leave your products (on the front steps, for example), you’ll need to fill out the Driver Release Agreement. Please print and fill out this form completely. As the driver must take the signed original, leave it in a location that is both visible and accessible to the driver.
If more than one order is being delivered, we require a separate Driver Release Agreement be completed for each.
We are unable to specify a particular time for your order to be delivered. If you need your order delivered by a particular day or time, then prior to placing your order, please call 877-360-8500 to discuss this with an associate.
Products not stocked in a Staples warehouse are unable to have a specific delivery date assigned to them.
In most cases, orders are shipped the next business day when you order by 5:00 pm, Monday through Friday. Orders placed after 5:00 pm on Friday, Saturday or Sunday will be shipped the following Monday.
Special order items may take a little longer for delivery but are generally delivered within 2 to 10 days.
In the event of a holiday, deliveries may be delayed. We observe many federal and provincial holidays across Canada. If you’re in an area that’s observing a holiday and are unsure of your delivery date, please contact us.
Please see the chart below for the estimated delivery time by major city. For the most up-to-date delivery estimate, please refer to the delivery information in your shopping cart when you order.
|1 Business Day||1-2 Business Days||3-6 Business Days|
|GTA (Greater Toronto Area)
Sault Ste. Marie
Saskatchewan (Excluding Regina and Saskatoon)
We deliver between the hours of 9:00 am and 5:00 pm, Monday through Friday, excluding holidays. We cannot determine your exact delivery time, but we can tell you if your order has been shipped and whether or not there are any problems with it that have been reported to us that could delay delivery. We’ll provide you with an estimated delivery date when you place your order. To check the delivery status of your order, click on "My Orders" from the My Account drop-down menu and type in your order number and postal code.
If you’ve purchased a software download, your order will be fulfilled via a separate email confirmation. This email will include download links and instructions on how to complete the download.
For your security and protection, it’s best to have someone available to sign for your order between the hours of 9:00 am and 5:00 pm, Monday through Friday, excluding holidays.
Our driver's delivery routes change from day to day, so there is no way to determine the exact time your order will be delivered. If you’d like the driver to leave your shipment (on the front steps, for example), you should fill out the Driver Release Agreement. If you don’t post a Driver Release Agreement, the driver will decide whether or not to leave the order unattended.
If the delivery cannot be made, your order will be returned to the local delivery centre and another attempt will be made.
Most furniture orders are available for next-business-day delivery, Monday through Friday. We’ll notify you if there’s an exception. Furniture orders may not be available for delivery if you’re outside the local trading area. If delivery to your area is only available by courier, furniture orders cannot be shipped at this time.
Certain Staples items originate directly from carefully selected vendors and manufacturers. In many instances, delivery personnel will deliver your order to your entrance. Other items are prestocked at warehouses around the country and delivered by a common carrier. For these items, a loading dock is needed. If one is not available, delivery personnel will bring your order to the tailgate of the truck; you will be responsible for unloading the items and bringing them into your building.
Once you order is shipped out, you will receive a shipment email which will include a copy of the receipt. Since shipments can go out on different days, and emails are sent when each shipment is sent for delivery, you may receive multiple emails on different days. Each receipt will correspond to an individual charge on your method of payment for easy reconciliation.
The Staples retail stores are available to accept your order if you’re unable to be at your own address between the delivery hours of 9:00 am and 5:00 pm to receive and sign for your order. Orders made on Staples.ca and on the phone are shipped from our distribution centres to the delivery location (including being shipped to a Staples retail store), so the same costs and requirements are in place for all of these orders. Since a shipment is being made from the distribution centre to the store, we still require a $45 minimum purchase (before tax) to have this shipment done for free.
This is a policy from American Express that must be adhered to both by Staples and American Express customers. It is done to protect you from fraudulent use of your credit card account. It is in your best interest to call American Express and notify them of your other delivery address so your order can be authorized and shipped to you as quickly as possible.
If you do not call AMEX to notify them that you are using a different shipping address for an order, your order may be delayed. Our Credit Department will place the order on hold and call the billing contact for the AMEX card. If the billing contact person cannot be reached to verify the order, your order may be delayed.
The Staples.ca Web site can offer delivery only to addresses within Canada. If you’re in another country and you’d like to have your order delivered there, visit the appropriate site for Staples in the United States, across Europe and in Australia. See all our other international locations here.