Yes

Help Centre

Products & Services

EXPAND ALL

Product Information

Where can I find information about the products Staples sells?

Nearly all the products in the Staples® buying guide can be found by browsing or searching on Staples.ca, and each item has an in-depth product page filled with relevant information. Our Product Concierge team is here to help too.

Was this answer helpful? No

What is the Staples Product Concierge?

When you can't find the product you want, the Staples Product Concierge can help. We’ll track down an item for you—even if it's something we don't currently have on our site. Just tell us a bit more about the product you want, and we'll do our best to find it for you. There's no obligation to buy.

Was this answer helpful? No

Does the Web site have the same selection as the catalogue I receive in the mail?

Yes. Our Web site has all the products you'll find in our catalogue, plus much more.

Was this answer helpful? No

Where can I find product information not listed on Staples.ca?

Feel free to send us an email, or call us at 877-360-8500.

Was this answer helpful? No

Do you sell other products not listed on Staples.ca?

Yes, we do, and our Staples Product Concierge team can help. We’ll track down the item for you; just tell us a little bit about what you want, and we'll do our best to find it for you. There's no obligation to buy.

Was this answer helpful? No

How do I sign up to receive the Staples catalogue by mail?

When you order a Staples catalogue, you’ll be able to take advantage of our everyday low prices right over the phone or online at Staples.ca. To order your Staples catalogue, go to the Request a Catalogue page.

Was this answer helpful? No

Why should I buy Staples® brand products instead of other brand-name products?

Staples® brand products have been rated the most trusted brand in office supplies in North American customer surveys and are available in 27 countries. We proudly back our Staples® brand office supplies and facilities products with a 100% Satisfaction Guarantee. If at any time you’re not absolutely satisfied with your Staples® brand purchase, just return it. It’s that easy.

Was this answer helpful? No

How environmentally friendly are the products Staples sells?

Staples wants to take it easy on the planet, and part of that effort involves selling eco-friendly products. From recycled desk accessories and third-party-certified technology to eco-conscious cleaning supplies and compostable cups, we have green choices to get you through your day.

Was this answer helpful? No

How do I submit reviews for products I've purchased on Staples.ca?

Each product page allows those with a Staples.ca account to submit a review. We encourage you to provide comments, a rating and more to help other customers who could benefit from your experience.

Was this answer helpful? No

Are Staples products available outside Canada?

Yes they are. We are very excited about the company's growth in other countries and will continue to work hard to make Staples products available around the world. For your convenience, you can click on the appropriate link to find addresses, phone numbers and Web addresses (where available) for Staples locations in the United States, across Europe and in Australia. See all our other international locations here.

Was this answer helpful? No

Services

I'm a corporate customer and need a more customized shopping experience. Can Staples help?

It sounds like you may be interested in Staples Advantage, a free, personalized solution Staples offers to organizations of 20 or more employees. Staples Advantage has several eCommerce solutions available.

Was this answer helpful? No

Can I purchase a service plan for the products I buy?

Yes you can. Accidents happen; our easycare Protection Plans will keep you covered.

Was this answer helpful? No

Can I purchase an extended service plan for my business machine or computer?

When purchasing an office machine or computer from us, you have the option to add an Extended Service Plan to your cart. The length of extended service ranges from one year to three years, and pricing varies depending on the product.

If you’ve already purchased your office machine or computer from us via the Internet or by placing an order with one of our Customer Service Representatives, you may also purchase an Extended Service Plan by going in to one of our stores and showing both the product and your packing slip. You have up to 11 months from the initial product purchase date to purchase the Extended Service Plan.

Please note that if you ever need to use the service, you’ll need to have both the receipt for the original item purchase as well as the receipt for the purchase of the Extended Service Plan available.

Should you require additional assistance, please call 877-360-8500 to speak with one of our Customer Service Representatives.

Was this answer helpful? No

Does Staples offer any recycling services for used ink or toner cartridges or other products?

Indeed, we do. Staples wants to take it easy on the planet, and part of that effort involves helping you recycle your outdated technology. Visit your local Staples retail store to recycle your ink and toner cartridges, batteries, computers, monitors, paper shredders and more.

Was this answer helpful? No

Can someone assist me in setting up or fixing my computer?

We’d be happy to! Our EasyTech services team can help with everything, from setting up a new machine or installing new software to performing hardware diagnostics or giving your PC a tune-up. Get the technical service you need so you can be up and running in no time. Either come in to any Staples retail store, or set up an appointment and we’ll come to you.

Was this answer helpful? No

Why can't I set up an EasyTech tech services appointment on Staples.ca?

We’re sorry about that inconvenience. In order to provide you with the best possible customer experience, we ask that you please visit the EasyTech Web site to set up your appointment.

Was this answer helpful? No

I need printing services. Can Staples help?

Yes we can. The Staples Copy & Print Centre provides multiple services, from basic copying to business card printing and promotional item creation. Visit the Web site to learn more.

Was this answer helpful? No

Why can't I track my Copy & Print Centre order on Staples.ca?

We’re sorry about that inconvenience. In order to provide you with the best possible customer experience, we ask that you please visit the Copy & Print Centre Web site to track your order.

Was this answer helpful? No

Can Staples help me ship a package?

Yes we can. If you’d like to ship items from a Staples retail store, visit one of our Staples Shipping Centres. You can save your shipping information and addresses in our database and can access this information from any store. You can also track this order through Order Status with the tracking number given to you at the store.

Was this answer helpful? No