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Help Centre

Managing My Account

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Create an Account

Why should I sign up for a Staples.ca account?

With a Staples.ca account, you’ll get more personalized service on the Web site and your shopping experience will be even easier. For example, you can establish a Favourites List of items you buy most often so you don’t have to keep searching for them every time and can take advantage of our Easy Reorder option. You can speed up the checkout process because we’ll remember your preferred payment options for you. And you can submit product reviews.

Not only that, but having a Staples.ca account number ensures that you receive the latest catalogues as soon as they're ready, as well as any other special offers you might be interested in.

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How do I create a Staples.ca account?

It’s easy: You can register here or sign up for one while you’re placing an order online.

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Update Account & Preferences

How do I update my delivery address, credit card or other account information?

Just log in to your account, select the Personal Information option and update your information.

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How do I unsubscribe or remove myself from receiving Staples® email offers?

If you no longer want to receive special offers by email, you can remove your email address from our list at any time in one of two ways:

Option 1:

  • Click on the Unsubscribe link located at the bottom of every promotional email

Option 2:

  • Log in to your Staples.ca account
  • Click on My Account
  • Click on My Profile
  • Under the category "Receive special savings by email," click Unsubscribe
  • Check the box to remove yourself from the Staples.ca email list and then click Submit

Please allow up to 10 business days for changes to take effect.

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How do I unsubscribe or remove myself from receiving Staples catalogues or other direct mailings?

You can request to be removed from our catalogue and mailing lists by following either of these steps:

  • Call us toll-free at 877-360-8500
  • Fax the back page of your Staples Business Delivery Catalogue (with your instructions to be removed on it) to us toll-free at 800-567-2260

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Can I "link" my Staples customer numbers together?

At this time, it’s not possible to link multiple customer numbers together. We recommend that you choose one customer number and use it going forward for all communications with us, including Web site and phone orders.

Please keep a record of your "old" customer numbers if you’ve used them in the past for delivery orders—this will make it easier for associates to help you with any order problems or questions on prior orders.

However, if you prefer to keep and use more than one customer number, please keep careful records of these numbers so we can better assist you with your order history and other questions.

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Reset Your Password

What if I forget my password?

Just click here and we’ll send you an email so you can reset your password immediately.

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What makes a good password?

A good password is one that you’ll remember and that won’t be easy for others to figure out. Some tips:

  • A combination of letters and numbers is ideal—even better if you mix upper case and lower case letters
  • Don’t just use a sequence of letters or numbers (e.g., 12345678 or zyxwvuts)
  • Don’t use your name, your username or your company name
  • Stay away from numbers like your birthdate

If you need to, write down your password and keep it in a safe place so you don’t forget it.

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Staples Credit Card

Does Staples offer a credit card or any credit services?

Yes, we do. The Staples Credit Centre offers multiple payment options to best meet your business or home needs.

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If I have a Staples Credit Card, is the number on the card the same as my customer account number?

No. Your credit card account and customer account numbers are different.

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When will my Staples Credit Card be billed?

You can expect an invoice to arrive toward the middle of the month.

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Can I pay my Staples Credit Card bill online?

Staples offers multiple payment options, including an online bill pay option. For more information, visit the Staples Credit Centre.

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Order History

I lost my receipt or invoice. Is there a way to access and reprint it?

Your order history is always available at Staples.ca, giving you an easy way to print out your invoices and track your purchases. In-store, if you paid by credit or debit card, just bring in that card and we’ll be able to look up your receipt for you.

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Why is the order history on my Web site account different from what's on my credit card statement?

When you place an order with Staples.ca, the actual order that’s shipped to you may be slightly different than what was ordered initially. (For example, an item you ordered may be temporarily out of stock, and the rest of the order was shipped without it.) The packing slip that’s sent with your order is an accurate record of what was shipped and what was billed to you. If you need additional information, let us know.

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