With a Staples.ca account, you’ll get more personalized service on the Web site and your shopping experience will be even easier. For example, you can establish a Favourites List of items you buy most often so you don’t have to keep searching for them every time and can take advantage of our Easy Reorder option. You can speed up the checkout process because we’ll remember your preferred payment options for you. And you can submit product reviews.
Not only that, but having a Staples.ca account number ensures that you receive the latest catalogues as soon as they're ready, as well as any other special offers you might be interested in.
If you no longer want to receive special offers by email, you can remove your email address from our list at any time in one of two ways:
Please allow up to 10 business days for changes to take effect.
You can request to be removed from our catalogue and mailing lists by following either of these steps:
At this time, it’s not possible to link multiple customer numbers together. We recommend that you choose one customer number and use it going forward for all communications with us, including Web site and phone orders.
Please keep a record of your "old" customer numbers if you’ve used them in the past for delivery orders—this will make it easier for associates to help you with any order problems or questions on prior orders.
However, if you prefer to keep and use more than one customer number, please keep careful records of these numbers so we can better assist you with your order history and other questions.
A good password is one that you’ll remember and that won’t be easy for others to figure out. Some tips:
If you need to, write down your password and keep it in a safe place so you don’t forget it.
When you place an order with Staples.ca, the actual order that’s shipped to you may be slightly different than what was ordered initially. (For example, an item you ordered may be temporarily out of stock, and the rest of the order was shipped without it.) The packing slip that’s sent with your order is an accurate record of what was shipped and what was billed to you. If you need additional information, let us know.