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Help Centre

Customer Care & Feedback

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I can't find the answer to my question on Staples.ca. Is there another way to get the help I need?

There sure is. Send us an email and we’ll get back to you as soon as possible.

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Can I talk to someone right now?

Our live Customer Care team is here to chat with you 8:00 am to 8:00 pm ET, Monday through Friday.

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How do I find the Staples® retail store closest to my home or office?

Easy! Just visit our Store Locator page and enter your postal code.

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I have a question about a Staples Center event. Where can I find more information?

Please visit the Staples Center Web site.

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How do I find Staples on social media networks?

Staples is on Twitter (we’re @StaplesCanada), Facebook, Pinterest and LinkedIn too. In addition, if you’d like to watch Staples videos, visit us on YouTube.

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I received excellent customer service and would like to recognize an associate. How do I do that?

That’s great! We’d love to hear about your experience. Send us an email and we’ll pass along the feedback. You can also feel free to tweet “at” us (we’re @staplescanada) or post on our Facebook wall.

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I have some ideas for how to make Staples better. Who can I share them with?

We’re always looking for feedback! Join our Research Panel and help us shape the future of Staples Canada. And please share your thoughts here about how we can improve staples.ca.

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Web Site Assistance

Who do I contact if I'm having problems with your Web site?

Sorry to hear you’re having a problem. Please call us at 877-360-8500 or send us an email and we’ll get right on it to fix the problem. You can also share feedback with us by clicking this Site Feedback link.

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What are "cookies," and how do they affect me?

The quick and easy answer is that cookies are small files stored on your computer or mobile device that identify you to our site and help us to give you a more personalized shopping experience (it’s how we remember what’s in your shopping cart, for example). Most browsers are set by default to accept cookies automatically; however, your browser may have been configured not to accept cookies.

In order to shop or register on Staples.ca, you must be able to accept cookies. Follow the instructions below. If you don't see your Web browser listed, please refer to the browser’s Help function.

Instructions may vary based on platform, browser and browser version. These instructions are approximate. For exact instructions, refer to your browser's help file or your browser's manufacturer.

Microsoft Internet Explorer

  1. On the Tools menu, click Internet Options
  2. On the Privacy tab, move the slider to Low or Accept All Cookies
  3. Click OK

Safari

  1. On the Safari menu, click Preferences
  2. Click the Security icon
  3. In the “Accept Cookies” selection box, choose “Always”
  4. Close the security window

For more information, visit the Apple Web site and read this article: iOS: Safari web settings.

Mozilla

  1. On the Edit menu, click Preferences
  2. In the Privacy & Security category, choose “Cookies”
  3. Click the radio button next to "Enable all cookies"
  4. Click OK

For more information, visit the Mozilla Web site and read this article: Cookies - Information that websites store on your computer.

Firefox

  1. On the Tools menu, click Options
  2. Select the Privacy category
  3. Expand the Cookies options on the right
  4. Select “Enable Cookies”
  5. Click OK

For more information, visit the Firefox Help Web site and read this article: Cookies - Information that websites store on your computer.

If you cannot enable cookies, or choose not to, please call 877-360-8500 to place your order or to get additional assistance.

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What's new about Staples.ca?

We’ve made Staples.ca faster and even easier to use. Web pages now load more rapidly, and a more streamlined design makes placing your order stress free. The site navigation has moved from the left side of the screen to the top, and has been reorganized. Whether you’re looking for Products, Technology or Services, you’ll find everything there, along with your favourite features—including Order by Item and Easy Reorder.

In addition, now you can:

  • Shop by industry. Whether you’re a retail business owner, educator or health care provider, or you work in other areas, you’ll be able to find and easily order the products you use the most.
  • Get even more help online. If you have questions, we have answers. Our newly expanded Help Centre offers even more of the support you need.

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