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Staples easycare Protection Plans

Protecting against the unexpected has never been easier.

Make sure you get coverage you can count on with Staples easycare Protection Plans.

Register your Staples Protection Plan

If you need to file a claim, call us at 1-888-723-3444, Monday to Friday 8:00 am to 8:00 pm EST and Saturday 9:00 am to 5:00 pm EST.

Choose the plan that’s right for you.

Complete Care Protection Plan. Get complete confidence in your laptop or touch-screen PC.

1. Repair Plans

  • 100% parts and labor coverage on applicable repairs
  • Coverage against normal wear and tear (mechanical and electrical failure)
  • Protects against damage due to power fluctuation or surges
  • One time virus removal
  • Coverage starts after manufacturer warranty
  • All Makes and models are covered

2. Accidental Plans

  • Protection from accidents like spills, drops and cracks
  • Coverage starts from day one

3. Desktop and Desktop Bundles

  • 100% parts and labor coverage on applicable repairs
  • Coverage against normal wear and tear (mechanical or electrical failures)
  • Buy one plan and cover your desktop and its peripherals. Example: printer, monitor etc.
  • Coverage for all in one computers
  • Coverage starts after manufacturer warranty
  • All makes and models are covered

4. Data Recovery for Computers

  • Protect your data for a low onetime fee
  • 100% coverage on applicable data recovery
  • Coverage starts from day one

5. Servers

  • 100% parts and labor coverage on applicable repair plans
  • Coverage against normal wear and tear (mechanical or electrical failure)
  • Server repair plans start from $99.99
  • Coverage starts after manufacturer warranty
  • All makes and models are covered

Convenient service

  • If you need to file a claim, call us at 1-888 -723 -3444, Monday to Friday 8:00 am to 8:00 pm EST. Saturday 9:00am to 5:00pm EST
  • Convenient drop off at your nearest Staples store location in Canada

Not all options are available online.Please contact your nearest store for more details.Certain terms and conditions apply.

Monthly Plans

Staples Easycare Plus Plan Terms and Conditions

Payment Agreement

  1. Agreement.

    These terms and conditions (“Terms of Service”) set out the rights, obligations and limitations of Staples Canada Inc. and its third party service providers (“Staples” or “us” or “we” or “our”) and you, the customer (“you” or “Customer”) for the Staples Services (defined in Section 2).

    These Terms of Service, together with (a) your invoice for the Staples Services and all included terms, notices and amendments; and (b) all applicable Staples Service-specific terms, schedules, end-user license agreements, rules, policies or other documents attached to or referred to in these Terms of Service, or located at the URLs specified in these Terms of Service, or to which you may be directed when you order or use the Staples Services, including the Staples acceptable use policy as amended from time to time and shown as a schedule to these Terms of Service (“AUP”) to the extent they are not modified and/or replaced by these Terms of Service (all of which constitute the “Documents”), form Staples‟ agreement with you (“Agreement”). To the extent of any conflict or inconsistency between the Documents and these Terms of Service, the Terms of Service will prevail unless stated otherwise in any of the Documents. Your access to and use of the Staples Services (current and future) constitutes your acceptance of all the terms of the Agreement. As the Customer, you are solely responsible for the use of the Staples Services by yourself and other end users. You shall (a) take all necessary measures to ensure that the Staples Services are used in accordance with the Agreement and (b) be liable for all consequences resulting from any breach of the Agreement.
  2. Scope of Agreement.

    The term “Staples Services” includes all devices, equipment, hardware or other products owned or supplied by Staples to be used in connection with the applicable Staples Services (“Staples Equipment”); and. The Agreement applies to all current and future Staples Services you obtain from Staples as listed on your invoice or order, with no additional copies or other evidence of agreement required to be delivered to you, and such additional Staples Services shall be billed at the then-current rates.
  3. Changes to Agreement.

    Staples may change the Staples Services, the Agreement, any Fees (defined in Section 4), amounts, charges (including one-time charges), and/or other aspect of any of the Staples Services upon at least 30 days prior notice to you (subject to Section 4), by posting the change on staples.ca, sending notice via a message on your monthly invoice, in writing, by email notification, or any other notice method likely to come to your attention. If you do not accept the change, your sole recourse is to terminate the affected Staples Service in accordance with Section 7. Your continued access to and use of the Staples Services after the change has come into effect constitutes your acceptance of the change and you expressly agree that (a) You will be deemed to have accepted the change, with no additional written agreement or express acknowledgement required; and (b) you will continue to be responsible to pay for all Staples Services.
  4. Fees, Payment & Charges.

    You shall pay all applicable fees due for the Staples Services (“Fees”), and all other applicable amounts, charges and taxes indicated to you when you purchase the Staples Easycare Plus Plan or otherwise relayed to you by Staples from time to time or noted on your invoice. Unless otherwise specified on your Staples invoice or in the applicable Staples Service-specific terms. Staples will bill you monthly and you shall pay Staples all invoiced Fees, charges and taxes on a monthly basis by credit card or within 30 days of Staples’ invoice date if credit is being provided to you. Invoices for the Fees may be produced, submitted and delivered either electronically or on paper. If payment is by credit card then invoices may not be provided to you. If payment is not received by Staples within 30 days of the invoice date including failure of credit card processing due to incorrect information or insufficient credit which has not been rectified, you will be charged and shall pay interest from the invoice date on the balance owing at the interest rate then in effect, as Staples sets from time to time, calculated and compounded monthly from the invoice date. but which will not exceed the maximum rate permitted by law (“Late Payment Charge”). The current rate charged by Staples will be specified on your monthly invoice. Staples may change the Late Payment Charge from time to time.

    Any promotional bundle fees, discounts, credits, rebates or other financial incentives you receive for any Staples Service (“Promotional Package”) will apply only for so long as you meet Staples‟ eligibility requirements.

    Staples may bill you for any Fees up to 12 months after the date the Fees were incurred. If you question or dispute any Fees, you must do so within 90 days of the disputed invoice date; otherwise you will be deemed to accept all Fees. Disputed Fees will not be considered past due unless Staples has investigated and concluded that the charges are correct and there is no basis for the dispute, or reasonably believes you are using the dispute to evade or delay payment. You shall pay all undisputed portions of the Fees within 30 days of the original invoice date, failing which the undisputed portion of the Fees will be past due and you will be charged, and shall pay, the Late Payment Charge.

    You must ensure that the billing and payment information you provide to Staples (including name, mailing address, email address, service address, credit card details and telephone number) is always up to date, otherwise Staples may suspend the Staples Services. You will be liable for your failure to pay any Fees billed to you by Staples caused by your failure to provide Staples with up to date billing information. Upon termination of the Staples Services in accordance with Sections 7 or 8, you shall provide Staples with a forwarding address for all final invoices or correspondence should your mailing address differ from that in your customer profile.

    To offset its additional processing costs, Staples may bill you for administrative charges as set from time to time for administrative or account activities including: collection efforts due to non-payment or having a balance over your credit limit; returned or rejected payments; changes in personal identifier information; or suspension, disconnection or reactivation of Staples Services. All administrative charges charged to you will be set out in your invoice and you agree to pay all such charges
  5. Pre-authorized Payment.

    If you provide a credit card or bank account (or other pre-authorized payment method) to Staples for your monthly payments, you authorize Staples to charge your credit card or debit/charge your account for all outstanding Fees, taxes and charges and outstanding account balances due under the Agreement, including Late Payment Charges and Termination Charges, and this constitutes Staples‟ good and sufficient authority for so doing. You promise that the credit card or bank account is in your name, is valid and has not expired. You shall promptly advise Staples if your credit card or bank account information changes due to loss, theft, cancellation or otherwise.
  6. Initial Service Period; Renewals; Term.

    Staples Services will be provided to you on a 30 day month-to-month basis ("Monthly Term"), unless when you order the Staples Services you and Staples agree to a longer minimum contract period ("MCP"). The initial service period of any Staples Service will begin on the earlier of the date (a) Staples begins the work to provide the Staples Service to you; and (b) the Staples Service is first provided to you, and will expire at the end of the first Monthly Term or the MCP, as applicable ("Initial Service Period"). Unless the applicable Staples Service is terminated in accordance with the Agreement, or the renewal provisions differ in any Staples Service-specific schedule, the Initial Service Period will automatically renew on the same terms, subject to Staples‟ rights in Sections 3 and 4, with consecutive renewal periods equal in length to the Initial Service Period ("Renewal Term"). The Initial Service Period and all Renewal Terms are called the "Term".
  7. Termination by Customer.

    (a) You may contact Staples at Staples Customer Service (see end of Agreement) or any Staples location to terminate any Staples Service. Termination is effective 30 days after the last day of the month in which you contact Staples to terminate (“Termination Date”). You will be charged and promise to pay the applicable Fees, taxes and other charges for that current month plus the following 30 day termination notice period. If you terminate a Staples Service subject to an MCP during the Initial Service Period or a Renewal Term, you will be responsible for the following (i) for any Staples Services prepaid in full for the entire Initial Service Period, you will not be entitled to receive a refund of prepaid amounts for the unexpired portion of the Initial Service Period or Renewal Term as the case may be. The Termination Charge is a reasonable estimate of damages suffered by Staples as a result of your early termination of the Staples Service and is not a penalty.(ii) If you cancel your order prior to activation of any Staples Service you will be charged a cancellation fee as set by Staples from time to time, to the extent permitted by applicable law.
  8. Service Refusal, Suspension and Termination by Staples.

    (a) Staples may without any liability and in its sole discretion (i) refuse to provide any Staples Services to you, in whole or in part; or (iii) stop or suspend the provision of any or all or any part of the Staples Easycare Plus plan to you, for cause, including if (A) you breach or fail to comply with any part of the Agreement (including the AUP); (B) you fail to pay your Fees or other required amounts pursuant to this Agreement or you are late paying any deferred amounts under any payment arrangements with Staples; or (C) your use of the Staples Services or other services is fraudulent, inappropriate, not consistent with your ordinary usage patterns established with Staples, or is being used in or directed to high cost of service areas to an extent not supportable by your rate plan and Fees for your Staples Services. You remain obligated to pay for the Staples Services during any suspension. If your Staples Service is suspended and the reason for suspension has not been resolved within 10 days from the suspension date, Staples may discontinue and terminate the Staples Service and repossess the Staples Equipment.

    (b) Staples may without any liability and in its sole discretion (i) immediately terminate any of the Staples Services and the Agreement by written notice and specify a final payment date for all amounts that you owe not earlier than 10 days from the date of the notice.
  9. Confidentiality of Customer Records; Personal and Credit Information.

    (a) All information Staples keeps about you, other than your name, address and listed telephone number, is confidential. Unless you provide express consent, Staples will not share information to anyone other than you. If in the reasonable judgment of Staples, it appears that there is imminent danger to life or property which could be avoided or minimized by disclosure of the information, you will be deemed to have given your express consent when any of the following occur: (A) you provide written consent; (B) oral confirmation is verified by a staples employee; (C) Staples receives electronic confirmation via the Internet; (D) Staples receives oral consent where Staples retains an audio recording of the consent; or (E) Staples obtains consent through other methods, as long as an objective documented record of your consent.

    (b) Staples protects your personal information in a manner consistent with Staples‟ Privacy Policies available at staples.ca and applicable laws.

Service Agreement

Staples Easycare Plus repair, accidental COMPUTER/LAPTOP
In this Easycare Plus Plan (“Plan”), “we”, “us” and “our” refers to Staples Canada Inc. (Staples) and “you” and “your” refers to the purchaser of the Plan. By purchasing this Staples Easycare Plus plan, you understand this is a legal contract and you acknowledge that you have read, and you accept, these terms and conditions.
WHAT THE PLAN COVERS
In order to maintain the product covered by this Plan in operating condition, we will, at our option:
  • Provide or obtain labor and replacement parts, provided the product has failed during the Plan’s term during normal usage.
  • Provide or obtain repair services, provided the product has failed during the Plan’s term during normal usage.
  • The limit of our liability under the Plan shall be the depreciated value of the product at the time of your claim, excluding the cost of the Easycare Plus plan.
  • Annual and semiannual maintenance through running diagnostic software and replacing eligible hardware defective parts of the unit throughout the plan’s term.
  • One Time Data recovery provided the product has failed during the plan’s term.
  • Replacement under Accidental Coverage, we will replace the computer/laptop up to two “2” incidents of accidental damage due to handling. $50 deductible charge will apply for each request during the plan’s term.
  • Drop ship service available to your house, until the plan’s term.
  • Online support available during service centre hours, throughout the plan’s term.

PRODUCT ELIGIBILITY
This Plan only covers products purchased from Staples, for which you have paid the correct Plan purchase price.

TERM OF THE PLAN
The term of this Plan begins from the date of product purchase. It continues for the specified number of months that was purchase, and could be renewed up to five “5” years, except if a gift card is provided under the Plan, in which case the Plan ends on the date the gift card is provided.. Any parts replaced under the plan become the property of Staples. Unauthorized repairs may void this plan. Staples may use refurbished parts to complete some repairs.
Data Recovery "One time Service Only"
  • These terms and conditions apply in addition to the standard warranty terms and conditions and shall always prevail in case of conflict.
  • Not to be entitlement to claim compensation for the value of the destroyed hard drive or data.
  • This data recovery coverage does not include the recovery or restoration of software programs
  • You acknowledge the inherent risks of data damage involved in this Data Recovery Service, including without limitation, risks due to destruction and inability to recover data, or inaccurate or incomplete data recovery. Thus Staples or its Service Providers cannot be held liable for such damages.
  • The media that the data will be supplied back on is at the discretion of Staples dependant on the upon the size of data recovered
  • single drive, Windows/Mac operation systems is covered only

HOW TO OBTAIN SERVICE
If your product requires service during the Plan term, please call our toll-free service line: 1-888-723-3444. We will direct you to bring the product to one of our retail stores.

CUSTOMER RESPONSIBILITY
Before giving your unit for service, remove any personal information, and remove any accessories, such as CDs, DVDs or PC Cards. It is your responsibility to do any save of data before sending the unit to the store. There is a possibility of lost of data during the service repair, or maintenance.

AVAILABILITY OF SERVICE
We will try to complete service for your product quickly, but we are not responsible for delays beyond our control. This service is only valid in Canada.

WHAT IS NOT COVERED
The Extended Service Plan does not cover damage caused by:
  • Failure to provide manufacturer’s recommended maintenance or to operate in
  • Accidental or intentional physical impact, misuse or abuse, spilled liquids.*
  • Fire, exposure to weather, earthquake, Act of God or battery leakage. Accordance with manufacturer’s instructions.
  • Improper use or failure of any electrical source (including, without limitation, power surge.)
  • Unlocking a device may void the manufacturer’s warranty and Staples will not provide a warranty or any return policy for the unlocked device.
  • Damage to electronic files and software, including damage caused by repairs under this Plan (it is your responsibility to back up all data residing on any product prior to delivery of the product to us, under this Plan), consequential or incidental damages, including, without limitation, damages for loss of use.
  • Personalized data such as contact lists, photos, video, and music downloads. Customized software, such as personal information managers, games, screens savers. Any Damages, loss of profits, loss of property, loss of earnings, loss of business opportunities, misappropriation of personal information stored on device or any other loss, however caused, including from use of the services or your device.
  • Damages related to delays in providing service under this Plan.
  • Damage of a cosmetic nature or the cost of lost or consumable parts (including, without limitation, drums, excluding Laptop batteries & adapters which have a one time replacement.)
  • Damage to any accessories or attachments.
  • Virus removal.
  • Damages resulting from modifications to any product component
  • Damage to LCD screens on laptop, or computers*
  • Loss or theft of product, software, data or accessories • cleaning and/or other maintenance services
  • On-site service
  • Restoration or recovery of DVDs.
*Covered by the Laptop/Computer Accidental Plan (if purchased with an Extended Service Plan).

TRANSFER OF PLAN
The Plan is not transferable by you.

PAYMENT METHOD
Following Credit Cards will be accepted for the monthly renewal for the monthly plan. (MasterCard, Visa, American Express and Staples Credit Card.)

CANCELLATION
We may cancel this Plan at our option on the basis of fraud or misrepresentation, or the unauthorized repair of the product. You may cancel this Plan for any reason within 30 days of purchase and receive a full refund on the Plan price, less the cost of any claims paid (if any). To receive your refund, you must return to any Canadian Staples location with this document and all original receipts. After 30 days no refund will be applied.

ENDING YOUR AGREEMENT
If the customer decides to cancel the agreement with us, there could be a cancellation and an administration fee.

COMPLETE AGREEMENT
This document sets out the complete agreement between you and us with respect to the Plan. There are no other representations, warranties or agreements between you and us with respect to the Plan or the product.
Tablet and eReader Protection Plans. Get confidence you can take with you.

Replacement Plans

  • For all make and model (except Ipads)
  • Coverage against normal wear and tear (mechanical and electrical failure)
  • Coverage starts after manufacturer warranty
  • In store replacement

Accidental Plans

  • Protects from accidents like spills, drops and cracks
  • Coverage starts from day one

Convenient service

  • If you need to file a claim, call us at 1-888 -723 -3444, Monday to Friday 8:00 am to 8:00 pm EST. Saturday 9:00am to 5:00pm EST
  • Convenient drop off at your nearest Staples store location in Canada

Not all options are available online.Please contact your nearest store for more details.Certain terms and conditions apply.

Mobility Plans
In this Staples easycare Educational plan (“Plan”), “we”, “us” and “our” refers to Staples Canada Inc. (Staples) and “you” and “your” refers to the purchaser of the Plan. By purchasing this easycare plan, you understand this is a legal contract and you acknowledge that you have read, and you accept, these terms and conditions.

What the Plan Covers
  • Accidental Claim -provide a replacement product or issue a gift card for the purchased value of the original product provided the product has failed during the Plan’s term during normal usage.
  • Replacement Claim - provide a replacement product or issue a gift card for the purchased value of the original product, provided the product has failed during the Plan’s term during normal usage.

Due to technological advances, if we choose to replace the product, the selling price of the replacement product may be lower than the selling price of the original product.

The limit of our liability under this Plan shall not exceed the purchased value of the product at the time of your claim, excluding the cost of the Staples easycare Mobile Phone Plan.

Product Eligibility
This Plan only covers products purchased from Staples Canada, for which you have paid the correct Plan purchase price. Plan should be purchased at the time of purchase of the product.

Term of the Plan
The term of this Plan begins when the product’s manufacturer’s warranty is fully expired, except for Accidental Plans in which case the term begins from the date of product purchase. It continues for the specified number of years, except if a gift card or a replacement product is provided under the Plan, in which case the Plan ends on the date the gift card or the replacement product is provided. The original product becomes the property of Staples Canada and must be returned to the store before the replacement or gift card will be provided. Unauthorized repairs may void the plan coverage.

Accidental Coverage
The Accidental coverage includes liquid spills, drops, cracks, broken AC pins and LCD screens. The Accidental coverage is limited to ONE claim over the life term of your Plan. If a claim is made under the plans we will at our option:
  • Replace the product with the same make and model if available at the Staples store where the claim was opened.
  • Or provide a Staples Canada gift card for the purchase price of the product covered (including taxes)

In both options the coverage will end on the date the replacement product was provided or the Staples gift card was issued.

How to Obtain Service
To open a claim during the Plan term, take your product, accessories and proof of purchase (product and plan) to any Staples stores in Canada, or call our toll-free service line at 1-888-723-3444.

What Is Not Covered
The Staples easycare plan does not cover damage caused by:
  • Failure to provide manufacturer’s recommended maintenance or to operate in accordance with manufacturer’s instructions.
  • Intentional damage, misuse or abuse.
  • Fire, exposure to weather, earthquake, Act of God or battery leakage.
  • Damage to electronic files and software, including damage caused by repairs not covered under this Plan (it is your responsibility to back up all data residing on any product prior to delivery of the product to us, under this Plan), consequential or incidental damages, including, without limitation, damages for loss of use.
  • Damages related to delays in providing service under this Plan.
  • Damage of a cosmetic nature or the cost of lost or consumable parts
  • Damage to any accessories or attachments.
  • Damages resulting from modifications to any product component
  • Loss or theft of product, software, data or accessories
  • Cleaning and/or other maintenance services
  • On-site service
  • Restoration or recovery of data or information.

Transfer of Plan
The Plan is not transferable.
Technology Product Protection Plans. Protection for the unexpected.

Covered items include, Digital Cameras, GPS, Printers/Faxes/All -in-Ones, Phones (cordless and desktop), Networking Equipment, Scanners, Shredders, Electric Staplers, and more.

Replacement plans for products under $250

  • Coverage against normal wear and tear (mechanical or electrical failures) for one full year after the manufacturer’s warranty (except for graphics calculators for 2 years)
  • In store replacement or full Credit of the price at the time of purchase (Includes taxes)

Repair plans for products $250 and above

  • Coverage against normal wear and tear (mechanical or electrical failures)
  • Accidental plans are also available for cameras and ipods

Convenient service

  • If you need to file a claim, call us at 1-888 -723 -3444, Monday to Friday 8:00 am to 8:00 pm EST. Saturday 9:00am to 5:00pm EST
  • Convenient drop off at your nearest Staples store location in Canada

Not all options are available online.Please contact your nearest store for more details.Certain terms and conditions apply.

Furniture Protection Plans. Stay safe from splits, chips and scratches.

Furniture and chair repair plans

  • In home /office service
  • Canada wide coverage
  • Covers stains, damage to veneered/laminated or solid wood, damage to leather or glass.
  • Purchase one plan and cover the entire collection.

Chair Replacement plans

  • For single chairs under $150
  • In store replacement of full Credit of the price at the time of purchase (Includes taxes)

Convenient service

  • If you need to file a claim, call us at 1-888 -723 -3444, Monday to Friday 8:00 am to 8:00 pm EST. Saturday 9:00am to 5:00pm EST
  • Convenient drop off at your nearest Staples store location in Canada

Not all options are available online.Please contact your nearest store for more details.Certain terms and conditions apply.

Terms & Conditions

Replacement, Repair, Accidental
In this easycare plan (“Plan”), “we”, “us” and “our” refers to Staples Canada Inc. (Staples) and “you” and “your” refers to the purchaser of the Plan. By purchasing this easycare plan, you understand this is a legal contract and you acknowledge that you have read, and you accept, these terms and conditions.
What the Plan Covers
In order to maintain the operating conditions of the product covered by this Plan, we will, at our option:
  • Service & Accidental Plans: provide or obtain labour and replacement parts or provide or obtain repair services or, issue a gift card for the value of the product in operating condition at the time of your claim, provided the product has failed during the Plan’s term during normal usage.
  • Replacement Plans: provide a replacement product or issue a gift card for the value of the selling price of the original product, provided the product has failed during the Plan’s term during normal usage. Due to technological advances, if we choose to replace the product, the selling price of the replacement product may be lower than the selling price of the original product. The limit of our liability under either Plan shall be the depreciated value of the product at the time of your claim, excluding the cost of the extended warranty plan.
Product Eligibility
This Plan only covers products purchased from Staples, for which you have paid the correct Plan purchase price.
Manufacturer’s Responsibility
During the manufacturer’s warranty coverage period, please contact the manufacturer directly. Should you contact us, we will refer you to the applicable manufacturer.
Term of the Plan
The term of this Plan begins when the product’s manufacturer’s warranty is fully expired, except for Accidental Plans in which case the term begins from the date of product purchase. It continues for the specified number of years, except if a gift card or a replacement product is provided under the Plan, in which case the Plan ends on the date the gift card or the replacement product is provided. If we decide the original product and any parts replaced under the Plan becomes the property of Staples and must be returned to the store before proceeding with the replacement or gift card. Unauthorized repairs may void this plan. Staples may use refurbished parts to complete some repairs.
One-time Virus Removal for Laptop/Netbooks/Desktops
  • Coverage begins from the date of eligible product purchase and is limited to one-time use for the life of the easycare plan.
  • This plan does not cover loss or damage resulting from a computer virus, including but not limited to damage to stored data, or hardware failure during manufacturer’s warranty.
One-time Accidental Damage Plan
The Accidental Plan is valid only if purchased with a Service or Replacement Plan. Both plans must be purchased on the same purchase date as the eligible product. The Accidental Plan’s coverage includes liquid spills, drops, cracks, broken AC pins and LCD screens. The Accidental coverage is limited to ONE repair over the life term of your Accidental Plan. If a claim is made under the Accidental Plan we will at our option:
  • Repair the product, in which case the Accidental Plan will end on the date of the repair
  • Or provide a gift card in which case both the easycare plan and the Accidental Plan will end on the date the gift card is provided.
One-time Laptop/Desktop Data Recovery Plan
The Data Recovery plan must be purchased in conjunction with a easycare plan for a laptop/desktop computer. Data Recovery Plan is limited to one attempt of data recovery over the life term of the plan. By purchasing the Data Recovery plan, you acknowledge the following:
  • If the media/data/equipment is damaged/inoperable, the efforts of Staples to analyze the damage may result in further damage to the media/data/equipment. (For example, Staples may need to force open the hard drive case.)
  • Staples is committing to using reasonable efforts with our existing technology, expertise and techniques; however, we cannot promise or guarantee a successful data recovery.
How to Obtain Service
If your product requires service during the Plan term, please call our toll-free service line: 1-888-723-3444. We will direct you to bring the product to one of our retail stores. In some cases, you may need to ship the product to a designated service centre at your own expense. Any repairs not authorized by Staples will not be reimbursed.
Availability of Service
We will try to complete service for your product quickly, but we are not responsible for delays beyond our control. This service is only valid in Canada. If the replacement of a mobile device has been authorized, it will be replaced with a new device. If there is no stock available in your device, we will order your replacement or replace the device with something that is equal in features and/or price.
What Is Not Covered
The easycare plan does not cover damage caused by:
  • failure to provide manufacturer’s recommended maintenance or to operate in accordance with manufacturer’s instructions.
  • accidental or physical impact, spilled liquids*.
  • intentional damage, misuse or abuse.
  • fire, exposure to weather, earthquake, Act of God or battery leakage.
  • damage to electronic files and software, including damage caused by repairs under this Plan (it is your responsibility to back up all data residing on any product prior to delivery of the product to us, under this Plan), consequential or incidental damages, including, without limitation, damages for loss of use.
  • damages related to delays in providing service under this Plan.
  • damage of a cosmetic nature or the cost of lost or consumable parts (including, without limitation, drums, toners, ink cartridges, consumable print heads, LCD projector bulbs, batteries for cameras/tablets, cell phones, cordless phones and any other disposable type of product, excluding laptop batteries and adapters which have a one-time replacement.)
  • damage to any accessories or attachments.
  • damages resulting from modifications to any product component
  • damage to PDA screens or LCD screens on laptop, tablet or computers*
  • loss or theft of product, software, data or accessories
  • cleaning and/or other maintenance services
  • on-site service
  • restoration or recovery of DVDs.
Transfer of Plan
The Plan is not transferable by you.
Cancellation
We may cancel this Plan at our option on the basis of fraud or misrepresentation, or the unauthorized repair of the product. You may cancel this Plan for any reason within 30 days of purchase and receive a full refund on the Plan price, less the cost of any claims paid (if any). To receive your refund, you must return to any Canadian Staples location with this document and all original receipts. After 30 days, no refund will be applied.
Complete Agreement
This document sets out the complete agreement between you and us with respect to the Plan. There are no other representations, warranties or agreements between you and us with respect to the Plan or the product.
* Covered by accidental plan (if purchased with an easycare plan)
Furniture Plan
In this easycare plan (“Plan”), “we”, “us” and “our” refers to Staples Canada Inc. (Staples) and "you" and "your" refers to the purchaser of the Plan. By purchasing this easycare plan, you understand this is a legal contract and you acknowledge that you have read, and you accept, these terms and conditions.
In consideration of the stated fee, Staples, agrees to provide the following: If your purchase from Staples is not delivered for any reason, the fee paid for this contract will be refunded and the contract shall become null and void. The limit of liability for us under this contract shall be the original purchase price of the product. At our sole option, the covered product will be cleaned and/or repaired. There is no limit on the number of cleanings and/or repairs that can be performed on the product covered under this contract.
Product Eligibility
This Plan only covers products purchased from Staples, for which you have paid the correct Plan purchase price.
Manufacturer’s Responsibility
During the manufacturer’s warranty coverage period, please contact the manufacturer directly. Should you contact us, we will refer you to the applicable manufacturer.
What the Plan Covers
All household food and beverage product stains; all stains incurred from human bodily fluids, including blood, water rings and heat marks resulting from use within a normal environment; checking, lifting, cracking or peeling of finishes on solid wood, veneered or laminated furniture; damage caused by nail polish or cosmetics; cracking, peeling or scaling of leather finish; protection against premature wear and seam separation, accidental punctures, tears, marking from ink or cigarette burns; structural defects to frames such as warping and frame breakage; breaking or bending of metal components such as recliners and sleep mechanisms; swivel rocker bases and springs; excessive loss of foam resiliency to cushions; protection against glass breakage, fading from sunlight, wheels, casters, routine services and transportation costs incurred under the manufacturer’s warranty.
Term
The term of the contract begins on day 91 (ninety-one) after date of purchase. For chairs, the term of this contract will begin on day 7 (seven) after date of purchase.
How to Obtain Service
If your product requires service during the plan term, please call our toll-free service line: 1-888-723-3444.
Availability of Service
We will try to complete the service for your product quickly, but we are not responsible for delays beyond our control. Only valid in Canada.
What Is Not Covered
Loss or damage caused to the covered product while outside Canada; costs arising from damage caused by failure to comply with manufacturer’s instructions for use; negligent, willful abuse or misuse of the covered product; fire, smoke, lightning, theft, explosion, flood or earthquake; scratching, denting or chipping, however caused; wind, weather, rust, corrosion; scorching or damage from heat sources (i.e. electric heaters, torches and soldering irons); cleansing the covered product from normal wear and tear; loss or damage to the covered product while in the course of transit, delivery, or re-delivery; damage caused from any physical force; stains caused by but not limited to dyes (i.e. hair, clothing and shoe dyes), acids, corrosives or non-approved cleaners; loss of use of the covered product or consequential or incidental loss of any nature; the cost of repairs or cleaning carried out by anyone other than our authorized agents. For leather products, crazing of leather finishes is not covered.
Transfer of Plan
This plan is not transferable by you.
Cancellation
We may cancel this Plan at our option on the basis of fraud or misrepresentation, or the unauthorized repair of the product. You may cancel this Plan for any reason within thirty (30) days of purchase and receive a full refund on the Plan price, less the cost of any claims paid (if any). To receive your refund, you must return to any Staples location with this document and all original receipts. After thirty (30) days no refund will be applied.
Conditions
We will arrange and pay the costs of cleaning and/or repair of the product covered under this contact. If the product cannot be repaired, at our discretion and sole option, a Gift Card will be provided equal to the original purchase price of the product including taxes. All benefits under this contract will cease if a fraudulent claim is made or a Gift Card is provided in lieu of repairs. The coverage provided applies only to the products identified herein.
Entire Contract
This instrument sets forth the entire contract between the parties and no representation or promise or condition not contained herein shall alter these items.
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