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Shipping & Returns

Shipping & Returns

Delivery Policy

We offer next business day delivery when you order by 5pm, Monday through Friday. Orders placed after 5pm on Friday or on Saturday or Sunday will be delivered the following Tuesday.

A contact person must be available to accept the delivery between the hours of 9am – 5pm. This contact person must be available to sign and confirm the items they have ordered as part of the delivery.

Not going to be around to receive your order? Fill Out a Signature Release Agreement.

We do not deliver to P.O. Boxes.

Delivery is free on orders over $20 excluding GST and PST, coupons or price matches within local trade areas. The order is shipped pending credit approval and product availability. Orders under $20 are charged a $15 delivery fee.

Orders placed outside of the local trading areas may take 3-5 business days and will have a separate delivery charge based on the weight and delivery distance of the order.

Special order items may take a little longer for delivery but are generally delivered within 2-10 days.

Furniture orders from the online catalogue are available for next business day delivery, Monday through Friday. Furniture orders may not be available for delivery if you are outside of the local trading area.

In the event of a holiday, deliveries may be delayed. We observe many Federal and Provincial holidays across Canada. If you are in an area that is observing a holiday and are unsure of your delivery date, please contact us.

You may contact us by e-mail at anytime or call us at 1-877-360-8500 from 8am to 10pm EST Monday through Friday, and Saturday 9am to 5:30pm. A customer service representative will be happy to assist you.

Do I sign for my order

For your package safety, it is best to have someone available to sign for your order during the hours of 9:00 a.m. — 5:00 p.m., Monday through Friday, except holidays (Couriers may deliver to residential addresses up to 7:00 p.m.). If no one is available and you would like the driver to leave your shipment, please click here for the Driver Release Agreement. In certain instances, your order may not be suitable for driver release. The driver will leave a note with instructions on how to receive your order, or you will be contacted for a redelivery.

Delivery to a store near me

Here's how it works...

  • During checkout, choose to have your order delivered to a Staples store and then select your store location.
  • Pay for your order online.
  • Go to your selected Staples location's Customer Service area to pick up your order.
  • You must bring a province-issued ID at the time of pickup.

Also Consider...

  • Orders are available for pickup during regular store hours.
  • You'll be required to sign for your order when you pick it up.
  • Participating stores cannot accept orders with oversized items such as furniture or safes.
  • Once your order is delivered to a store, you are responsible for picking it up.
  • We're sorry, but individual stores will not deliver orders once they have arrived in store.

Order Status

Call us at 1-877-360-8500 on the day that you expect delivery if you need to confirm that your order has been shipped.

Our delivery timeframe is 9am – 5pm.

We can not determine what time you can expect your delivery but we can tell you if it has been shipped, and whether or not there are any problems with your order that have been reported to us.

I won't be around

If you have already placed an order with us, please call 1-877-360-8500 right away. We may be able to re–schedule your order for a different delivery day that is more convenient for you. Or, if you would like the driver to leave your products (For example: on front steps), please click here to fill out the Driver Release Agreement.

Please print and fill out this form completely. As the driver must take the signed original, leave it in a location that is both visible and accessible to the driver.

If more than one order is being delivered, we require that a separate Driver Release Agreement is completed for each.

Returns & Exchanges

If you are not completely satisfied with your purchase, return it within 30 days (computers, laptops, tablets and eReaders within 14 days) in saleable condition in its original packaging (including UPC code, manual, parts and your receipt or packing slip), for a full refund or replacement. The tender will be made to the same tender as the purchase. Debit and credit card refunds will only be processed to the same card number used for the original purchase. Items purchased by cheque and returned within 14 days of purchase may be returned for a store credit only. For computer returns, store management may require a 24 hour inspection period prior to processing the refund.

If you do not have a receipt, you may exchange the product or you will be issued a store credit provided that the purchase can be verified. In the absence of proof of purchase, identification may be required. Personal information is to be removed from any item before returning it to the store.

Software, Movies & Music Return Policy.

We will gladly exchange defective software, movies and music for the same title. We do not accept returns or offer refunds on non-defective titles that have been opened.

If you ordered through our catalogue or website, you can arrange to have us pick up your return – just call 1-877-360-8500 or send us an email. You can also return items to your local store with your packing slip. Delivery purchases that may contain personal information are to be returned to a store.



Send Us An Email

Pick from the topics below that you would like to email us about.

Required

Order Number is required. You can find your Order Number in the upper right hand corner of your packing slip received with the delivery of the items, by clicking on "My Orders" and locating the order number via your order history, or by referencing the email order confirmation you received when placing the order.

Please Tell Us:

If you would like to return an item(s) for credit, please give us each item number, quantity, description, and reason for the return.

If you would like to exchange an item(s), please give us each item number(s), quantity, and description of each item you would like to exchange, and the item number(s), quantity, and description of the item(s) you would like to receive instead. Your account will be credited or billed for any difference in price.

Please include any other questions you have, or additional details that would be helpful.

Note: Please do not include any credit card information on this form.

Please Tell Us:

Which item(s) are missing (including item number(s) and description(s)) and whether you would like a replacement or a credit.

If more than one item is missing, please let us know how many Staples shipping cartons you received.

Please include any other questions you have, or additional details that would be helpful.

Note: Please do not include any credit card information on this form.

Please Tell Us:

The complete shipping address for the order, including apartment, suite, floor, contact name, and anticipated delivery date.

Please include any other questions you have, or additional details that would be helpful.

Note: Please do not include any credit card information on this form.

Please Tell Us:

If you are checking on the status of a refund or credit to your account, please give us details below. Include the item number(s), date of problem and the reason for the credit.

Please include any other questions you have, or additional details that would be helpful.

Note: Please do not include any credit card information on this form.

Please Tell Us:

The date(s) of your delivery order, what type of information you need, and how you would like us to send you the information — Email, fax, or US mail.

Please include any other questions you have, or additional details that would be helpful.

Note: Please do not include any credit card information on this form.

Price Match Policy:

Please note: must be an identical item, in–stock and available for purchase, within 14 days of purchase. Other restrictions apply — see FAQs for additional details.

Please include:

Each item number, quantity, description, competitor's name, website address (if applicable), phone number, and price quoted by competitor, including any shipping and handling charges.

Note: Please do not include any credit card information on this form.

Please Tell Us:

If a coupon was erroneously omitted from your order, please include the coupon code and amount of the coupon. If the offer was for free product, please include the coupon code and item number or description of the free product.

Please include any other questions you have, or additional details that would be helpful.

Note: Please do not include any credit card information on this form.

Missing Your Rebate Form?

Please supply the name of the product and a brief description of the offer.

Rebate cheque not received?

Please supply name of the product, rebate amount, date submitted, and the mailing address where cheque is to be sent. Include the mailing address that your rebate cheque should have been sent to and any other questions you have, or additional details that would be helpful.

Note: Please do not include any credit card information on this form.

If you are an existing tax exempt customer and have a Staples customer number that is tax exempt, you must make sure to enter it on your account registration. When your order is processed, your customer number will be used and you will not be charged tax.

If you are a new tax exempt customer, we will fax a form to you. On the form you must fill out your company information, your tax exempt certificate information and your order number, if applicable. You may contact customer service at 1-877-360-8500 to obtain a form.

Please include any other questions you have, or additional details that would be helpful.

Note: Please do not include any credit card information on this form.

Did you place an order with us at the time you applied?

When did you fax your application to us?

Note: Please do not include any credit card information on this form.

If you have a question or comment about a product we sell, please include the product name and Staples item number.

Note: Please do not include any credit card information on this form.

If you have a question or comment about our policies, please let us know any related details.

Note: Please do not include any credit card information on this form.

What do you think about our site? Please include your feedback and suggestions below.

Note: Please do not include any credit card information on this form.

If you have a question or comment about a specific store, please include the store details.

Note: Please do not include any credit card information on this form.

What do you think about our catalogue? Please include your feedback and suggestions below.

Note: Please do not include any credit card information on this form.

If you have a question or comment about Staples easyRewards®, please enter your questions or comments here. Be sure to include your Staples easyRewards® Number.

Note: Please do not include any credit card information on this form.

For the most complete response, contact us with your question or request and we will get back to you as soon as possible.

Note: This form is for journalists only.

If your question or comment is not covered by any of the listed categories, please enter your questions or comments here. Be sure to include any additional details that would be helpful. Note: Please do not include any credit card information on this form.

Note: Please do not include any credit card information on this form.


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