We offer next business day delivery when you order by 5pm, Monday through Friday. Orders placed after 5pm on Friday or on Saturday or Sunday will be delivered the following Tuesday.
A contact person must be available to accept the delivery between the hours of 9am – 5pm. This contact person must be available to sign and confirm the items they have ordered as part of the delivery.
Not going to be around to receive your order? Fill Out a Signature Release Agreement.
We do not deliver to P.O. Boxes.
Delivery is free on orders over $20 excluding GST and PST, coupons or price matches within local trade areas. The order is shipped pending credit approval and product availability. Orders under $20 are charged a $15 delivery fee.
Orders placed outside of the local trading areas may take 3-5 business days and will have a separate delivery charge based on the weight and delivery distance of the order.
Special order items may take a little longer for delivery but are generally delivered within 2-10 days.
Furniture orders from the online catalogue are available for next business day delivery, Monday through Friday. Furniture orders may not be available for delivery if you are outside of the local trading area.
In the event of a holiday, deliveries may be delayed. We observe many Federal and Provincial holidays across Canada. If you are in an area that is observing a holiday and are unsure of your delivery date, please contact us.
You may contact us by e-mail at anytime or call us at 1-877-360-8500 from 8am to 10pm EST Monday through Friday, and Saturday 9am to 5:30pm. A customer service representative will be happy to assist you.
For your package safety, it is best to have someone available to sign for your order during the hours of 9:00 a.m. — 5:00 p.m., Monday through Friday, except holidays (Couriers may deliver to residential addresses up to 7:00 p.m.). If no one is available and you would like the driver to leave your shipment, please click here for the Driver Release Agreement. In certain instances, your order may not be suitable for driver release. The driver will leave a note with instructions on how to receive your order, or you will be contacted for a redelivery.
Here's how it works...
Call us at 1-877-360-8500 on the day that you expect delivery if you need to confirm that your order has been shipped.
Our delivery timeframe is 9am – 5pm.
We can not determine what time you can expect your delivery but we can tell you if it has been shipped, and whether or not there are any problems with your order that have been reported to us.
If you have already placed an order with us, please call 1-877-360-8500 right away. We may be able to re–schedule your order for a different delivery day that is more convenient for you. Or, if you would like the driver to leave your products (For example: on front steps), please click here to fill out the Driver Release Agreement.
Please print and fill out this form completely. As the driver must take the signed original, leave it in a location that is both visible and accessible to the driver.
If more than one order is being delivered, we require that a separate Driver Release Agreement is completed for each.
If you are not completely satisfied with your purchase, return it within 30 days (computers, laptops, tablets and eReaders within 14 days) in saleable condition in its original packaging (including UPC code, manual, parts and your receipt or packing slip), for a full refund or replacement. The tender will be made to the same tender as the purchase. Debit and credit card refunds will only be processed to the same card number used for the original purchase. Items purchased by cheque and returned within 14 days of purchase may be returned for a store credit only. For computer returns, store management may require a 24 hour inspection period prior to processing the refund.
If you do not have a receipt, you may exchange the product or you will be issued a store credit provided that the purchase can be verified. In the absence of proof of purchase, identification may be required. Personal information is to be removed from any item before returning it to the store.
Software, Movies & Music Return Policy.
We will gladly exchange defective software, movies and music for the same title. We do not accept returns or offer refunds on non-defective titles that have been opened.
If you ordered through our catalogue or website, you can arrange to have us pick up your return – just call 1-877-360-8500 or send us an email. You can also return items to your local store with your packing slip. Delivery purchases that may contain personal information are to be returned to a store.