Ink & Toner Finder:
- Cartridge Number
Ink & Toner Finder:
The Order History information for Staples.ca orders and Catalogue orders does not necessarily represent the final order if any changes were made due to product availability, credit card authorization, tax and coupons. This information should be used only for your own reference; it can not be used for tax or billing purposes.
Your order number is included in your Order Confirmation email. When you order by phone an associate will give you your order number. It is a good idea to save your Order Confirmation email or write down the number for future reference. If you forget or misplace your order number you can get it by contacting Customer Service via email at bd.support@orders.staples.com or by calling 1-877-360-8500.
If you do not receive your order by 5 P.M. on the scheduled delivery date, contact Customer Service via e–mail at bd.support@orders.staples.com or call 1-877-360-8500. Couriers may deliver to residential addresses up to 7:00 p.m.
When you place an order for delivery, you will receive confirmation of your order via e-mail once your order has been processed.
The confirmation will contain the expected delivery date, your shipping address, your order number and any other changes to your order.
If there are any problems with your order that we need your help to resolve, we will contact you by phone. If we can't reach you right away, we will contact you by e-mail.
Call us at 1-877-360-8500 on the day that you expect delivery if you need to confirm that your order has been shipped.
Our delivery timeframe is 9am – 5pm.
We can not determine what time you can expect your delivery but we can tell you if it has been shipped, and whether or not there are any problems with your order that have been reported to us.
The My Order section is one of the great new features on Staples.ca. Your Order Status history will go back 90 days and will reflect your orders that were placed on online or by phone.
Your AIR MILES Collector Number can be used when placing an order for products on Staples.ca. You can add your AIR MILES Collector Number to your account by using the following steps:
Step 1: Click My Account from the homepage.
Step 2: Under My Profile, click the View Now link.
Step 3: Click Edit next to the AIR MILES Collector Number section.
Step 4: Enter your AIR MILES Collector Number and press Continue.
If you do not have an existing account on Staples.ca but do have an AIR MILES Collector Number you will need to follow these steps:
Step 1: Click Log In on the top right corner of the homepage.
Step 2: Click Continue to create a new account.
Step 3: Enter your AIR MILES Collector Number in the field provided and click Continue.
Staples charges sales tax on orders, based on the destination of the order, in accordance with provincial and federal tax laws. Staples has a business "presence" in each of the provinces or territories that we ship orders to, therefore we are required to charge sales tax based on the tax laws of that province or territory.
You can add coupons to your cart at any time.
Important Restrictions:
Definitions:
Staples.ca reserves the right to reject orders that use a coupon code that was obtained from a bulletin board or other Internet site. Staples.ca also reserves the right to reject orders that use a coupon code that was transferred from a direct mail recipient or that are in violation of any coupon restriction listed above. If our system does not accept your coupon code and you believe you hold a valid coupon, please call us at 1-877-360-8500.
At this time we are not able to accommodate requests to change packing slips that are sent with orders. The packing slip will list the item(s), quantity, and price paid.
Purchase Order numbers can be entered at the Payment Information screen when you place your order, or on the Review Order page. Please note that the Purchase Order number is for your records only. It will be referenced on your packing slip to make your record keeping easier.
We offer convenient, next business day delivery to our local trading areas. Once your order is transmitted to our warehouse, it is processed very quickly and shipped out for next business day delivery.
If you want to change your order, please let us know as soon as possible, by calling 1-877-360-8500. We will check the status of your order and attempt to make the necessary changes.
If your order has already been transmitted to our warehouse for shipping, we will not be able to make changes to the order and it will ship as is. The call centre associate will be able to assist you by placing a return or an additional order.
If you cannot call us, please send us an email and we will make the necessary adjustments as noted above.
Staples.ca will automatically let you know when an item is out of stock when you attempt to add it to your cart. We will also recommend alternative products in the event that we are out of stock in your area. In case of an out of stock situation, our call center associates are also always ready to assist you with selecting an acceptable substitute.
In the rare instance that an item becomes out of stock after you have placed an order, we will notify you promptly.
When you place your order on the Internet, your credit card is not "billed" until your order is actually shipped from our warehouse. Most orders are approved for credit; if there are any problems, our credit department will attempt to get approval from your credit card provider first, without bothering you with a phone call. Otherwise, the credit department will call you and let you know as soon as possible so you can decide on another method of payment.
Call us right away at 1-877-360-8500 or send us an e-mail. Most orders are transmitted almost immediately to our main warehouse and we may not be able to intercept your order. If your order is past the cancellation point, simply accept the order when it arrives and call us or e-mail us to generate a return.
If there are any issues with your order, you will be contacted by a customer service representative.
Please call us at 1-877-360-8500 or send us an e-mail through our customer service section if you need assistance with your order.
Once an order you have placed for delivery has been processed, you will receive a confirmation via email. The confirmation will contain the expected delivery date, your shipping address, your order number and any other changes to your order.
If there are any problems with your order that we need your help to resolve, we will contact you by phone. If we can't reach you right away, we will contact you by email.
At this time, it is not possible to link multiple customer numbers together. We recommend that you choose one customer number and use it going forward for all communications with us, including web site and phone orders.
Please keep a record of your "old" customer numbers if you have used them in the past for delivery orders - this will make it easier for associates to help you with any order problems or questions on prior orders.
If, for whatever reason, you find it necessary to keep and use more than one customer number, please keep careful records of these numbers so we can better assist you with order history or other questions.
Our online catalogue is identical to the regular catalogue you receive in the mail.
Feel free to call us at 1-877-360-8500 if you are having trouble finding something. We will be glad to assist you.
When you order a Staples catalogue filled with thousands of office products you will be able to take advantage of our everyday low prices right over the phone or online at Staples.ca. To order your Staples catalogue call us toll free at 1-877-360-8500 or go to the Request a Catalogue page.
You can request to be removed from our catalogue and mailing lists by following any of these steps:
We offer next business day delivery when you order by 6pm (5pm for SK), Monday through Friday. Orders placed after 6pm on Friday or on Saturday or Sunday will be delivered the following Tuesday.
A contact person must be available to accept the delivery between the hours of 9am – 5pm. This contact person must be available to sign and confirm the items they have ordered as part of the delivery.
We do not deliver to P.O. Boxes.
Delivery is free on orders over $50 excluding GST and PST, coupons or price matches within local trade areas. The order is shipped pending credit approval and product availability. Orders under $50 are charged a $15 delivery fee.
Orders placed outside of the local trading areas may take 3-5 business days and will have a separate delivery charge based on the weight and delivery distance of the order.
Special order items may take a little longer for delivery but are generally delivered within 2-10 days.
Furniture orders from the online catalogue are available for next business day delivery, Monday through Friday. Furniture orders may not be available for delivery if you are outside of the local trading area.
In the event of a holiday, deliveries may be delayed. We observe many Federal and Provincial holidays across Canada. If you are in an area that is observing a holiday and are unsure of your delivery date, please contact us.
You may contact us by e-mail at anytime or call us at 1-877-360-8500 from 8am to 10pm EST Monday through Friday, and Saturday 9am to 5:30pm. A customer service representative will be happy to assist you.
At this time we do not accept C.O.D. orders.
Call us at 1-877-360-8500 on the day that you expect delivery if you need to confirm that your order has been shipped.
Our delivery timeframe is 9am - 5pm.
We can not determine what time you can expect your delivery but we can tell you if it has been shipped, and whether or not there are any problems with your order that have been reported to us.
If you have already placed an order with us, please call 1-877-360-8500 right away. We may be able to re–schedule your order for a different delivery day that is more convenient for you. Or, if you would like the driver to leave your products (For example: on front steps), please click here to fill out the Driver Release Agreement
Please print and fill out this form completely. As the driver must take the signed original, leave it in a location that is both visible and accessible to the driver.
If more than one order is being delivered, we require that a separate Driver Release Agreement is completed for each.
At this time, we can only offer next business day delivery.
For your security and protection, you must have someone available to sign for your order during the hours of 9am - 5pm.
Our driver's delivery routes change from day to day so there is no way to determine the exact time your order will be delivered.
If you would like the driver to leave your shipment (For Example: on front steps) click here to fill out the Driver Release Agreement. If you do not post a Driver Release Agreement, the driver will decide whether or not to leave the order unattended. If the delivery cannot be made, your order will be returned to the local delivery center and another attempt will be made.
If the delivery cannot be made, your order will be returned to the local warehouse and another attempt will be made the next day.
Our drivers deliver orders between 9am - 5pm. Since our driver's delivery routes change from day to day, there is no way to determine the exact time your order will be delivered.
Please call 1-877-360-8500 to discuss this with a customer service representative. Office supply orders can generally be delivered any weekday, between 9am - 5pm. We are unable to specify a particular time for your order to be delivered.
Most furniture orders are available for next business day delivery, Monday through Friday. We will notify you if there is an exception. If delivery to your area is only available by courier, furniture orders cannot be shipped at this time.
We are very excited about the company's growth in other countries and will continue to work hard to make our products available around the world. For now however, our website can offer delivery only to addresses within Canada.
However, we do operate other online shopping sites for other countries. See International sites.
If you are not completely satisfied with your purchase, return it within 30 days (computers, laptops, tablets and eReaders within 14 days) in saleable condition in its original packaging (including UPC code, manual, parts and your receipt or packing slip), for a full refund or replacement. The tender will be made to the same tender as the purchase. Debit and credit card refunds will only be processed to the same card number used for the original purchase. Items purchased by cheque and returned within 14 days of purchase may be returned for a store credit only. For computer returns, store management may require a 24 hour inspection period prior to processing the refund.
If you do not have a receipt, you may exchange the product or you will be issued a store credit provided that the purchase can be verified. In the absence of proof of purchase, identification may be required. Personal information is to be removed from any item before returning it to the store.
Software, Movies & Music Return Policy
We will gladly exchange defective software, movies and music for the same title. We do not accept returns or offer refunds on non-defective titles that have been opened.
If you ordered through our catalogue or website, you can arrange to have us pick up your return – just call 1-877-360-8500 or send us an email. You can also return items to your local store with your packing slip. Delivery purchases that may contain personal information are to be returned to a store.
You can bring your return to any Staples store, even if you ordered it online or by catalogue. We also offer convenient pickup for online and catalogue purchases — just call 1-877-360-8500 or go to bd.support@orders.staples.com.
Drivers cannot accept items for pickup unless you have already called or e-mailed us. When you call or e-mail us for a return, we generate paperwork that the driver will bring to you for signing. This ensures that you receive credit for the items you return.
Returns are generally picked up in three to five business days. You will receive credit for the returned item when it is received back at our main warehouse.
For products that are carried in our stores you can view the approximated product availability by clicking on the "Check In Store Availability" link on the product page. Please note prices between Staples stores and Staples.ca may vary. Availability is not guaranteed and is subject to change. Most items may also be ordered for delivery by calling 1-877-360-8500.
If you are located within approximately 100 kilometres of one of our stores, orders over $50 will be delivered the next day for free. Your order will be delivered from a designated delivery store or one of our main warehouses.
Our stores do not offer pick-up service. Store purchases must be returned to a store. Delivery orders may be returned to the delivery warehouse by calling 1-877-360-8500 or by sending an e-mail.
Please let us know what kinds of problems you are having. Call us at 1-877-360-8500 or send us an e-mail. Go to the "Contact Us" section and provide us with a complete description. We will attempt to answer your questions, and/or forward on anything we can't resolve to the Webmaster.
If the website crashes while you are still placing items in your basket, those items should still be in your basket when you return to the site if you are a registered user or your browser accepts cookies.
If the website crashes when you are authorizing an order, you should return to the site and submit it again. Our Internet associates check for duplicate orders. If we have questions about whether or not your order is duplicated we will contact you by phone or e-mail.
When you initially set up your password, you will be given the option of providing a question that only you know the answer to. If you forget your password later on, you will be able to see the question. If you type in the answer to your personalized question correctly, you will be given your password.
If you have trouble accessing this option or would like a call centre associate to help you, just call us at 1-877-360-8500. The associate will be able to see your personalized question and ask you for the answer. If you answer correctly, the associate will give you the password.
Our website uses "cookies" for the sole purpose of providing you with a easy shopping experience, such as saving your auto-login name and your password (if you have chosen this option) and keeping your items in your shopping cart if you leave the site before checking out.
This does not give us any control over your computer. Some of our business partners whose websites you can access from our site may also use cookies, but we have no access to them and/or control over them.
When you place an online order with Staples via the Internet, your actual order that is shipped to you may be slightly different than what was ordered initially. (For example, an item that you ordered may be temporarily out of stock, and the rest of the order was shipped without it). The packing slip that is sent with your order is an accurate record of what was shipped and what was billed to you.
If you need additional information, go to the Customer Service section. You can select "Order History/Packing Slips", and give us some details on what information you need. We can send you information via email, confirm information over the phone, and/or send you replacement packing slips via fax for any delivery order that is placed with Staples.
If you no longer want to receive special offers by email, you can you can remove your email address from our list at any time in one of two ways:
Option 1:
Option 2:
Call 1-877-360-8500 if you have any questions.
You can request to be removed from our catalogue and mailing lists by following any of these steps:
Rebate Processing Time:
Please allow 8 to 12 weeks for your rebate to be processed. Check each rebate form disclosure for
details as timing may vary.
Instructions, Limits and Exceptions:
Please make sure to read each rebate carefully to determine if your purchase qualifies for the advertised
rebate. Make certain you have purchased the exact product and quantity during the correct time period.
Some offers also require that the customer post the offer in the mail by a specified post mark date.
Be attentive to the instructions on the rebate offer form and follow the fulfillment guidelines exactly.
The majority of rebates are offered by participating manufactures. We are not responsible for any part of the rebate redemption process.
Make Duplicate Copies of All Documents:
Because most rebate offers require original sales receipts and rebate forms, it is important to make
copies of both and keep them with your records. Should a problem arise with your rebate redemption,
having these copies will greatly assist in helping you get the issue resolved.
Who To Contact:
Please call us at 1-877-360-8500 or send us an e-mail through our customer service section if you need
assistance.
When purchasing an office machine or computer from us, you have the option to add an Extended Service Plan to your cart. The length of Extended Service ranges from one year to three years and pricing varies depending on the product.
If you have already purchased your office machine or computer from us via the Internet or by placing an order with one of Customer Service Representatives, you may also purchase an Extended Service Plan by going in to one of our stores. You have up to 11 months from the initial purchase date of the product to purchase the Extended Service Plan.
Should you require additional assistance, please call 1-877-360-8500 to speak with one of our customer service representatives.
Please note that if you ever need to use the service you will need to have both receipts available: the receipt for the original item purchase as well as the receipt for the purchase of the Extended Service Plan.
Your customer number is a valuable piece of information for you as a customer! It makes it easier for you to place orders with us, it also contains your delivery address information and can even include multiple delivery addresses.
This is especially handy for customers who'd like to ship orders to many different locations on a regular basis. We can keep the additional addresses on file in our off site database for you. Not only that, but having a customer number ensures that you receive the latest catalogues as soon as they're ready, as well as any other special offers you might be interested in.
Information from your customer number also helps us to understand our customers: who they are, where they are located and what they like most to buy, so we can continue to offer the best product selection at the best possible price.
If you are an existing tax exempt customer and have a Staples customer number that is tax exempt, you must make sure to enter it on your account registration. When your order is processed, your customer number will be used and you will not be charged tax.
If you are a new tax exempt customer, we will fax a form to you. On the form you must fill out your company information, your tax exempt certificate information and your order number, if applicable. You may contact customer service at 1-877-360-8500 to obtain a form.
Sales Tax Exemption - Native Indian Status
An Indian is a person who qualifies as an "Indian" under the Indian Act and is in possession of a
Certificate of Indian Status card issued by the federal government. Under the Indian Act these persons
are exempt from sales taxes on personal property situated on a reserve.
PST (Provincial Sales Tax) Exemption
All of the following conditions need to be met by an Indian to be PST exempt:
Note: Delivery to the reserve is not a requirement in Ontario as long as the items are planned to be used on a reserve. In this case of delivering the items to a location other than a reserve, we will need that to be indicated on your signed faxed copy of your Native Status Card.
GST / HST Exemption
In all Provinces, Native Indians are GST / HST exempt only if the goods being purchased are delivered to
the reserve. If you have any questions regarding tax exemption contact the sales tax office in your
province:
Quebec 1-866-440-2500
Ontario 1-800-263-7965
Manitoba 1-800-782-0318
Saskatchewan 1-800-667-6102
British Columbia 1-877-388-4440
GST / HST English 1-800-959-5525
French 1-800-959-7775
Should you have any further questions, please do not hesitate to contact us at 1-877-360-8500.
Although you are more than welcome to make personal purchases at Staples.ca, to receive the benefit of being a Staples Advantage® customer you should make purchases by your usual means. Staples Advantage® has several e–commerce solutions available.
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This Web site is intended only for use by Canadian residents. See International Sites. See our delivery policy for full details. Copyright 2013, Staples, Inc., All Rights Reserved.
Questions? Call 1-877-360-8500 or email us.
