Ink & Toner Finder:
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Order Number is required. You can find your Order Number in the upper right hand corner of your packing slip received with the delivery of the items, by clicking on "My Orders" and locating the order number via your order history, or by referencing the email order confirmation you received when placing the order.
Please Tell Us:
If you would like to return an item(s) for credit, please give us each item number, quantity, description, and reason for the return.
If you would like to exchange an item(s), please give us each item number(s), quantity, and description of each item you would like to exchange, and the item number(s), quantity, and description of the item(s) you would like to receive instead. Your account will be credited or billed for any difference in price.
Please include any other questions you have, or additional details that would be helpful.
Note: Please do not include any credit card information on this form.
Which item(s) are missing (including item number(s) and description(s)) and whether you would like a replacement or a credit.
If more than one item is missing, please let us know how many Staples shipping cartons you received.
The complete shipping address for the order, including apartment, suite, floor, contact name, and anticipated delivery date.
If you are checking on the status of a refund or credit to your account, please give us details below. Include the item number(s), date of problem and the reason for the credit.
The date(s) of your delivery order, what type of information you need, and how you would like us to send you the information — Email, fax, or US mail.
Price Match Policy:
Please note: must be an identical item, in–stock and available for purchase, within 14 days of purchase. Other restrictions apply — see FAQs for additional details.
Each item number, quantity, description, competitor's name, website address (if applicable), phone number, and price quoted by competitor, including any shipping and handling charges.
If a coupon was erroneously omitted from your order, please include the coupon code and amount of the coupon. If the offer was for free product, please include the coupon code and item number or description of the free product.
Missing Your Rebate Form?
Please supply the name of the product and a brief description of the offer.
Rebate cheque not received?
Please supply name of the product, rebate amount, date submitted, and the mailing address where cheque is to be sent. Include the mailing address that your rebate cheque should have been sent to and any other questions you have, or additional details that would be helpful.
If you are an existing tax exempt customer and have a Staples customer number that is tax exempt, you must make sure to enter it on your account registration. When your order is processed, your customer number will be used and you will not be charged tax.
If you are a new tax exempt customer, we will fax a form to you. On the form you must fill out your company information, your tax exempt certificate information and your order number, if applicable. You may contact customer service at 1-877-360-8500 to obtain a form.
Did you place an order with us at the time you applied?
When did you fax your application to us?
If you have a question or comment about a product we sell, please include the product name and Staples item number.
If you have a question or comment about our policies, please let us know any related details.
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If you have a question or comment about a specific store, please include the store details.
What do you think about our catalogue? Please include your feedback and suggestions below.
If you have a question or comment about Staples easyRewards®, please enter your questions or comments here. Be sure to include your Staples easyRewards® Number.
For the most complete response, contact us with your question or request and we will get back to you as soon as possible.
Note: This form is for journalists only.
If your question or comment is not covered by any of the listed categories, please enter your questions or comments here. Be sure to include any additional details that would be helpful. Note: Please do not include any credit card information on this form.
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