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Order Number is required.
You can find your Order Number in the upper right hand corner of your packing slip received with the delivery of the items, by clicking on "My Orders" and locating the order number via your order history, or by referencing the email order confirmation you received when placing the order.
Please Tell Us:
If you would like to return or exchange an item(s), please visit our Online Returns Center.
For questions regarding a previously submitted return/exchange, use the form below. Please include any other questions you have, or additional details that would be helpful.
Note: Please do not include any credit card information on this form.
Which item(s) are missing (including item number(s) and description(s)) and whether you would like a replacement or a credit.
If more than one item is missing, please let us know how many Staples shipping cartons you received.
Please include any other questions you have, or additional details that would be helpful.
The complete shipping address for the order, including apartment, suite, floor, contact name, and anticipated delivery date.
If you are checking on the status of a refund or
credit to your account, please give us details below. Include the item
number(s), date of problem and the reason for the credit.
The date(s) of your delivery order, what type of
information you need, and how you would like us to send you the
information. Email, fax, or US mail.
Price Match Policy:
Please note: must be an identical item, in stock
and available for purchase, within 14 days of purchase. Other
restrictions apply, see FAQs for additional details.
Each item number, quantity, description,
competitor's name, website address (if applicable), phone number, and
price quoted by competitor, including any shipping and handling charges.
If a coupon was erroneously omitted from your
order, please include the coupon code and amount of the coupon. If the
offer was for free product, please include the coupon code and item
number or description of the free product.
Missing Your Rebate Form?
Please supply the name of the product and a brief description of the offer.
Rebate cheque not received?
Please supply name of the product, rebate amount,
date submitted, and the mailing address where cheque is to be sent.
Include the mailing address that your rebate cheque should have been
sent to and any other questions you have, or additional details that
would be helpful.
If you are an existing tax exempt customer and
have a Staples customer number that is tax exempt, you must make sure to
enter it on your account registration. When your order is processed,
your customer number will be used and you will not be charged tax.
If you are a new tax exempt customer, we will fax
a form to you. On the form you must fill out your company information,
your tax exempt certificate information and your order number, if
applicable. You may contact customer service at 1-877-360-8500 to obtain
Did you place an order with us at the time you applied?
When did you fax your application to us?
If you have a question or comment about a product we sell, please include the product name and Staples item number.
If you have a question or comment about our policies, please let us know any related details.
What do you think about our site? Please include your feedback and suggestions below.
If you have a question or comment about a specific store, please include the store details.
What do you think about our catalogue? Please include your feedback and suggestions below.
If you have a question or comment about Staples
easyRewards®, please enter your questions or comments here. Be sure to
include your Staples easyRewards® Number.
For the most complete response, contact us with your question or request and we will get back to you as soon as possible.
Note: This form is for journalists only.
If your question or comment is not covered by any
of the listed categories, please enter your questions or comments here.
Be sure to include any additional details that would be helpful. Note:
Please do not include any credit card information on this form.
This Web site is intended only for use by Canadian residents.
See International Sites.
See our delivery policy for full details.
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