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Online Returns

If you ordered through staples.ca® or by phone, you can request a return for full refund or exchange. View our full Return Policy for more information on returnable items.


Returns, Exchanges & Refunds FAQs

If you're not 100% satisfied with your Staples purchase, you can return it for any reason.

Your purchase must be returned in saleable condition with the original packaging, including Universal Product Code (UPC), manuals, parts and your receipt or packing slip. Any personal information should be removed from the item before returning it to the store.
If you are not completely satisfied with your purchase, return it within 30 days (computers, laptops, tablets, eReaders, smart/cell phones and unopened drones within 14 days) in saleable condition in its original packaging (including UPC code, manual, parts and your receipt or packing slip) for a full refund or replacement. The tender will be made to the same tender as the purchase. Debit and credit card refunds will only be processed to the same card number used for the original purchase. Items purchased by cheque and returned within 14 days of purchase may be returned for a store credit only. For computer returns, store management may require a 24-hour inspection period prior to processing the refund. Items that may contain personal information (computers, laptops, tablets and other technology products with memory) are to be returned to a Staples retail store only. Personal information is to be removed from any item before returning it to the store.

If you are returning an iPhone/iPad/iPod purchased after September 20th, 2013 or that has had the software updated after September 18th, 2013, you will need to turn off the “activation lock” feature before returning the device.

If you do not have a receipt, you may exchange the product or you will be issued a store credit provided that the purchase can be verified. The store credit will be the lowest retail price of the item over the last 90 days. In the absence of proof of purchase, identification may be required. Staples reserves the right to decline a return should proof of purchase not be verifiable.

Software, Movies and Music
Unopened boxed software, movies and music that we currently sell may be returned for a full refund within 30 days. Open or Electronic downloadable software, movies and music is not returnable or refundable.

Furniture
Custom-ordered and custom-assembled furniture is only returnable if it's defective when you receive it.

Prepaid Cards
Gift cards and phone cards are nonrefundable and nonreturnable. They are valid only at the retailer/service provider listed on the card. Prepaid cards cannot be redeemed for cash. Specific terms and conditions are included with each card.
If you're returning your item to the same store at which you made the purchase, and you have the credit or debit card you used to make the purchase, we can look up your receipt.

If it was an online order, you can look up the order in the My Orders section and reprint your receipt.

If you don't have a receipt, your return is eligible only for an in-store credit for the lowest selling price within the previous 90 days in our stores. A valid government identification is required for all non-receipted returns.

We carefully monitor returns, and in some cases returns made without a receipt may be refused. Staples reserves the right to deny any return.
You can bring your item to any Staples retail store,even if you ordered it online or by catalog. We also offer convenient online returns; simply click on "Return an Item" above. You may also call Staples Customer Service at 877-360-8500.
If you don't have a receipt, your return is eligible only for an in-store credit for the lowest selling price within the previous 90 days in our stores. A valid government identification is required for all non-receipted returns.

We carefully monitor returns, and in some cases, returns made without a receipt may be refused. Staples reserves the right to deny any return.
Staples stores do not offer pickup service. Store purchases must be returned to a store. Delivery orders may be returned to Staples by sending an email or calling 877-360-8500.
Drivers cannot accept items for pickup unless you've already called or emailed Staples. When you call or email us for a return, we generate paperwork that the driver will bring to you for signing. This ensures that you receive credit for the items you return.
Returns are generally picked up the day after the return request has been generated, between the hours of 9:00 am and 5:00 pm, Monday through Friday, excluding holidays. Pickup times may vary based on courier and location of product. If your return has not been picked up within five business days, please notify us.

Please contact 877-360-8500 for more information. You'll receive credit for the returned item when the product is received at the warehouse.
Each of our coupons has a purchase requirement that must be met in order for you to redeem them on an order. If you make a return from an order on which a coupon was redeemed and if the value of the remaining items on the order do not meet the requirements of the coupon , we will reverse the coupon on the order. If an exchange is processed for something of equal or greater value, then the order will still meet the requirements of the coupon and your order will not be adjusted for a coupon reversal.

If a coupon has been reversed as a result of a return, you will no longer be able to reuse the coupon on a separate order, and the coupon cannot be replaced with a different coupon number.
Unfortunately, if you return an item to Staples, you will not be able to keep the miles you earned when you purchased that item.

Exchanges

Absolutely. As long as you have your receipt, we will be happy to exchange the item for a same-priced item at no additional charge.

Refunds

For purchases made online or over the phone with multiple methods of payment, the refund will be processed in the following order: Staples Credit Card, major credit card, prepaid credit card (bank issued gift card), cheque and Staples® Gift Card. It's important to keep your prepaid credit card until you're completely satisfied with your purchase as we are required to process the refund to the original method of payment.

If you paid:
  • In a store using a debit card, and if the card and PIN code are present during the refund, we'll credit the account used for payment.
  • In a store or through Staples.ca and used a credit card, we'll credit the account used for payment.
  • With cash or cheque, and your purchase exceeded $500 pre-tax, your money will be refunded in the form of a corporate cheque.
  • With a debit card, the amount will go back on your debit card. If you do not have your debit card with you, you will receive a store credit.
  • Items purchased by cheque and returned within 14 days of purchase may be returned for a store credit only.
If you paid an eco-fee when you purchased your item, Staples will refund that fee.
When a return is processed where a gift card was used, the amount will be applied back to the gift card. If the customer no longer has the gift card, a new gift card will be issued for the amount.
You should see a credit on your bank statement within two or three business days. A confirmation email can also be sent to you upon request.
If you paid by credit card, we'll credit the account used for payment. For purchases made with multiple methods of payment, the refund will be processed in the following order: Staples Credit Account Card, major credit card, prepaid credit card (bank-issued gift card), cheque and Staples® Gift Card. It's important to keep your prepaid credit card until you're completely satisfied with your purchase as we are required to process the refund to the original method of payment.
It depends on where you made the purchase. For online purchases, the answer is no. For in-store purchases, you can only get an account credit if you use your account to make a purchase. Store credit can only happen immediately when you return merchandise in-store.

Need Help or a Price Match?

Live Chat Call Customer Support 1-877-360-8500

Refund Summary

Your purchase must be returned in saleable condition with the original packaging, including Universal Product Code (UPC), manuals, parts and your receipt or packing slip.

Returns

Must be made within 30 days of the date of the receipt or packing slip (14 days for computers, laptops, tablets, eReaders, smart/cell phones and unopened drones). Items that may contain personal information (computers, laptops, tablets and other technology products with memory) are to be returned to a Staples retail store only.

Missing or broken items

These items may be returned for a full refund only if they are defective or have missing pieces.
  • Custom furniture

Not returnable

These items cannot be returned.
  • Expired ink and toner

  • Prepaid gift cards

  • Downloadable software

  • Open boxed software, movies, and music (exchange only for the same title and version).

Holiday Returns Made Easy

For your convenience, any gift item purchased between November 1 and December 24, 2016 qualify for our extended holiday return policy.
Computer and/or laptop purchases can be exchanged or returned until January 7, 2017 or for 14 days from the date of purchase, whichever is longer.
All other purchases can be exchanged or returned until January 7, 2017 or for 30 days from the date of purchase, whichever is longer.
All other return conditions still apply.
Ask for complete details at Customer Service.
See our full Return Policy.
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