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| Terms and Conditions |
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Privacy
Our Company is committed to providing every customer with great service,
"everyday in every way". We consider the protection of the personal information
of each customer (including potential customers) to be a key part of our high
level of service.
We consider “personal information” to be information about an identifiable
individual. We do not consider public information found in directories and
listings, or business names, addresses and/or contact numbers, to be personal
information.
We have adopted, as Company policy, the ten personal information privacy
principles stated in the Canadian Standards Association (CSA) Model Code for the
Protection of Personal Information. The ten principles are as follows:
(1) Accountability - We will identify individuals in our Company who
are to be specifically responsible for our compliance with the CSA Code. Their
responsibilities will include making sure that third parties who process
personal information on our behalf will comply with the CSA Code.
(2) Reason for Collection - We will only collect and use personal
information about our customers to identify them, to communicate with them, to
protect the Company and its customers against error and fraud, to understand
what products and services our customers want and to provide information about
our products and services to our customers. We will not disclose any personal
information concerning our customers to anyone else and we will not permit
anyone else to use personal information about our customers for any purpose
without the customer's consent.
(3) Consent - Before collecting, using or disclosing any personal
information about any individual, we will ensure that we have the individual’s
consent in an appropriate form.
(4) Limiting Collection - We will collect personal information only
for the purposes stated above unless we receive consent from the individual to
collect it for another purpose.
(5) Limiting Use, Disclosure and Retention - We will use and disclose
an individual’s personal information only for the purposes stated above, unless
we have the individual's consent to using or disclosing it for another purpose.
We will only keep personal information about individuals for as long as we need
it to fulfill our stated purposes.
(6) Accuracy - We will maintain all personal information in our
possession in as accurate, complete and up-to-date form as is necessary for the
purposes for which it is to be used.
(7) Safeguards - We will protect all personal information in our
possession from unauthorized access or alteration or from inadvertant
destruction by security safeguards appropriate to the sensitivity of the
information.
(8) Openness - We will make this Corporate Privacy Statement readily available in our stores, in our catalogues and on our web-sites. Individuals may make inquiries about personal information privacy issues by contacting our privacy officer by telephone (905)737-1147, by mail (STAPLES Canada Inc., 6 STAPLES Avenue, Richmond Hill, Ontario, L4B 4W3) or by e-mail (privacy@staples.ca).
(9) Individual Access - We will give any individual access to the
personal information about him or her that we have in our possession.
Individuals may request access to their personal information in our possession
by contacting our privacy officer by any of the means noted above. In the event that the
individual demonstrates that the information which we have in our possession is
inaccurate or incomplete, we will make any appropriate changes.
(10) Challenging Compliance - Any individual may address any issues
about our collection, use or disclosure of personal information by contacting our privacy officer
by any of the means noted above.
The foregoing is the Corporate Privacy Statement of STAPLES Canada Inc., which carries on business in Canada under the names "Business Depot", "STAPLES" and "Bureau en gros".
How Can I Be Removed From Your Lists?
If you wish to discontinue contact with us by any or all of these methods,
please notify us by any of the methods below and let us know which forms of
contact you would like to be removed from.
Mail:
STAPLES Canada Inc.
6 STAPLES Avenue
Richmond Hill, Ontario, L4B 4W3
Attn: Customer Privacy Department
E-Mail:
privacy@staples.ca
Phone:
1-866-782-7537
Facsimile:
905-780-5607
Alternatively, all of our direct-contact promotions provide customers with
the ability to exclude themselves from future promotions.
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